Bring your passion for technology and customer support to Sutherland as a remote Customer Service Representative. Deliver exceptional assistance to users of a leading streaming service. As a Customer Service Representative, you will handle inbound calls and emails, resolving issues related to streaming services and billing inquiries.
Your tech-savviness and skill in building rapport will help create positive customer experiences. If you're eager to learn and thrive in a collaborative environment, this position is for you. Key Responsibilities:
- Provide inbound customer support primarily via phone and email
- Troubleshoot streaming issues and resolve billing problems
- Guide customers to suitable streaming products and services
- Understand customer needs through active listening and feedback
- Maintain high-level performance in a team-oriented setting Requirements:
- Robust understanding of streaming technology and terminology
- Minimum typing speed of 30 words per minute
- Excellent verbal and written communication skills
- Familiar with Microsoft Office and customer service principles
- High school diploma or equivalent Utilize your problem-solving skills and technical expertise to enhance customer satisfaction at Sutherland.