Drive trusted partnerships as Acuity Insights' Customer Success Manager. This fully remote role focuses on developing relationships with higher education program leaders to maximize value from our products. As a key player on the Customer Success team, you’ll engage deeply with partners in medical and health sciences programs.
Your mission is to build relationships that foster growth, retention, and meaningful outcomes. You will also identify growth opportunities while recognizing customers' unique challenges and goals. Key Responsibilities:
- Develop trusted relationships with educational leaders
- Manage a focused portfolio of institutional partners
- Drive customer retention and growth through insights
- Analyze account health and identify opportunities
- Collaborate with internal teams to amplify success Requirements:
- Experience in customer success or account management
- Familiarity with CRM systems and reporting tools
- Robust communication and relationship-building skills
- Ability to thrive in a remote work environment
- Curiosity about the higher education landscape Become a trusted advisor and foster impactful partnerships in healthcare education at Acuity Insights.