Elevate customer retention and expansion with a remote role as a Lead Customer Success Manager. Leverage your extensive expertise to guide clients through post-sales success, focused on outcomes and satisfaction. In this position, you will manage the post-sales lifecycle for assigned accounts, ensuring training, support, and advocacy aligns with customer needs.

With over 10 years of experience in Customer Success Management, you'll apply your analytical skills and technical acumen to foster growth and software adoption. Your commitment to driving customer value will be essential in collaborating cross-functionally to enhance the overall customer experience. Key Responsibilities:

- Manage post-sales relationships with designated accounts
- Facilitate training and provide professional services




- Lead renewals, expansions, and customer advocacy
- Utilize technical knowledge to implement policies and strategies
- Foster communication with internal resources for customers Requirements:
- 10 years of Customer Success Management experience
- Bachelor's degree in STEM or Business
- Proven ability to drive software adoption and customer outcomes
- Experience in the Power and Oil and Gas vertical
- Solid leadership in account engagements and renewals Excel as a Lead Customer Success Manager, focusing on customer outcomes and satisfaction in a technical landscape.

📌 Remote Lead Customer Success Manager (Vancouver)
🏢 GE Vernova
📍 Vancouver