Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022.

We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

The Operations Strategy

Associate role is a generalist role at Clipboard suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities. These are the ingredients for a problem-solver who is eager to flex into multiple different types of roles and responsibilities depending on what’s needed and most impactful. While we know that you'll likely start working within one of our Operations teams, we don’t know exactly what work or projects you’ll drive out of the gate, so you’ll notice the work we’re advertising isn’t entirely specific.

Some candidates may begin in more execution-focused roles within Operations, depending on their strengths, while others may take on project or team leadership earlier on.



But we’ll make a few promises about the role: it will be high-impact, fast-paced work that directly affects our customers, product, and business. Redesign our process for reaching out to workplaces about converting them to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process.

Research, vet, and onboard a recent vendor that embeds AI agents into our customer-facing efforts. Spearhead a quality task force that ensures top quality for our biggest customers. Manage a team of agents within one of our Operations teams.

Work directly within workflows, including handling customer interactions, resolving issues, and identifying opportunities to improve the front line processes. Don’t just take someone’s word for it – go find out yourself by testing the feature, or listening to the agent call, or calling the customer, or executing the workflow. You’ll make mistakes, move in the wrong direction, and stumble from time-to-time.

In addition to experience, these two items are determined by performance during the interview process. We are remote-first, giving you the flexibility to work with us from many places. Opportunity to make a significant impact with our customers on both sides of the marketplace. #

📌 Remote Operations Specialist (Quebec City)
🏢 Visa Hunt
📍 Quebec City