At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel. Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

We are seeking an engaging, approachable and service-oriented Guest Experience Manager responsible for overseeing the day-to-day operations of the hotel to ensure exceptional guest service and smooth operational functioning. You will act as the hotel’s primary point of contact for guest concerns and ensure swift and effective resolution of issues. This role requires collaboration with all departments, including Front Office, Housekeeping, Food & Beverage, and Engineering, to maintain Marriott’s Brand Standards and deliver outstanding customer experiences.

Encourage and support team members to reach their full potential. Consistently provide the highest quality of service to our guests and associates alike, setting a shining example for our team. Handle guest complaints and service recovery situations professionally.

Oversee daily hotel operations, ensuring coordination between Front Office, Housekeeping, F&B;, Valet, Engineering, and AYS. Conduct regular hotel walkthroughs focusing on cleanliness, safety, and service standards. Review daily (plus 3) to ensure staffing levels are appropriate for hotel operations.

Prepare detailed shift reports and communicate key updates to senior leadership and external departments.



Supervise and support front-line teams, providing guidance during operational challenges. Assist with training and onboarding across departments as needed.

Provide coaching and counseling when performance or conduct issues arise.

Support Front

Desk, Valet, Concierge, and AYS teams during high-demand periods. Conduct annual performance reviews, providing constructive feedback and career development guidance. Take charge during emergencies (fire alarms, medical incidents, security issues).

Ensure compliance with hotel policies, health and safety regulations, and emergency procedures. A seasoned professional with a minimum of two years of experience in a Front Office Supervisor or Duty Manager role. A Hospitality program graduate or degree holder.

Someone who has solid leadership skills, adept at training, coaching and engaging a team. Agile, able to shift priorities as needed, including handling guest or associate situations that may occur outside of typical work hours, covering shifts as necessary. Able to combine strategic planning and day-to-day management.

Competitive wages Medical, dental, and vision insurance Life insurance and short/long-term disability options Discounted room rates at Concord-managed hotels Training, development, and career advancement opportunities At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones— Quality, Integrity, Community, Profitability, and FUN!—We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All. #

📌 Remote Overnight Guest Experience Specialist (Calgary)
🏢 Tapestry Conshohocken
📍 Calgary