At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels. The first choice for tier one organizations seeking to optimize their field sales investment. Provide uncompromising quality of service and unparalleled calibre of thinking…developing strategies and delivering solutions that enable our clients to win.

We're looking for a Client Manager to join Encore on a 6-month contract with possibility of extension. In this role, you'll be the day-to-day connection point between our national CPG clients, our field team, and our internal support functions - keeping programs running smoothly, on schedule, and reporting accurately. This is a fast-paced, detail-driven role for someone who's as comfortable troubleshooting a data discrepancy as they are presenting an executive summary to a client.

Serve as the primary connection between clients, internal teams, and the field leadership team Manage client expectations, meetings, field visits, escalations, and follow-ups Manage the field team alongside Field Managers and Team Leads Proactively assess the team's concerns and build processes that support both internal and client expectations Monitor performance, coach employees, address issues, and recognize achievements Analyze coverage and quality results Review reports and investigate data discrepancies Manage training courses and materials on the learning management system Manage documents and playlists in the document management system Troubleshoot access, syncing, missing surveys, uploads,



and reporting issues Coordinate corrections with IT and HR Reinforce quality standards through coaching, training, and field observations 3+ years of experience in client services, account/program management, or field marketing operations, ideally in a retail or CPG environment ~ Experience managing or supporting a field team ~ Comfort working across multiple reporting and data platforms; strong attention to detail when reconciling data ~ Experience coordinating scheduling, coverage, and territory management ~ Experience supporting payroll, timekeeping, or HR administrative processes is an asset You're organized, detail-oriented, and comfortable being the point person for multiple stakeholders at once — clients, field teams, and internal departments — without dropping the ball on any of them. You're naturally curious about data: when a report doesn't add up, you dig until you find out why. You're a explicit communicator who can translate client priorities into field-level action, and field realities into a polished update for a client or internal leader.

You hold yourself accountable for quality, whether that's a client deliverable, a payroll correction, or a coaching conversation with a Team Lead. Full-Time Contract | $80,000-$90,000/year This is a 6-month contract role, full-time with potential to extend. This is a hybrid role, encompassing 2 days working out of the Encore Head Office in Oakville.

The goal is to also have the ability to work from client offices or in field as needed, and working from home from time to time is fine. #

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