samdesk is seeking a passionate Product & Technical Support Lead to build the support function from the ground up. You will implement a ticket taxonomy, triage process, and a scalable help centre while staying close to product and alert quality.
You’ll own monthly reporting tying support signals to product priorities and drive a global support program from Canada. The role is remote for candidates in Canada, aligned to Eastern Time to support global operations.
📌 Remote SaaS Support Lead: Build & Scale (Montreal)
🏢 samsters
📍 Montreal
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