Remote SaaS Support Lead | Coach & Ops Champion (Caledon)

Remote SaaS Support Lead | Coach & Ops Champion (Caledon)

03 Oct
|
Bilinguallink
|
Caledon

03 Oct

Bilinguallink

Caledon

Dot Compliance, a leading cloud Quality and Compliance SaaS provider, is seeking a Customer Support Team Lead in North America. You will manage day-to-day operations, serve as the product expert, and act as the primary escalation point for regional issues to uphold service levels. You will lead a small team, coach and onboard recent hires, and collaborate with Product, Success, and Services to ensure timely resolutions and improved CSAT. Remote-first with on-call duties average every few weeks.

📌 Remote SaaS Support Lead | Coach & Ops Champion (Caledon)
🏢 Bilinguallink
📍 Caledon

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