Resident Salary Range: $31.08 - $33.53 Hourly Location: Burnaby, British Columbia, Canada Vancouver, British Columbia, Canada Victoria, British Columbia, Canada Surrey, British Columbia, Canada Abbotsford, British Columbia, Canada Nanaimo, British Columbia, Canada Surrey, British Columbia, Canada Kelowna, British Columbia, Canada Burnaby, British Columbia, Canada Victoria, British Columbia, Canada Vancouver, British Columbia, Canada Langley, British Columbia, Canada Richmond, British Columbia, Canada Vancouver, British Columbia, Canada Port Coquitlam, British Columbia, Canada North Vancouver, British Columbia, Canada West Kelowna, British Columbia, Canada Kamloops, British Columbia, Canada Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring. As a Client Service Representative, you will play a key role in delivering driver licensing and identification services that help customers maintain their independence and mobility. You will work directly with customers to understand their needs, determine eligibility for licensing and identification products, process transactions, and provide information on a variety of driver licensing services.

This role makes a direct impact on customers who rely on driver licensing services to get to work, attend school, volunteer, and participate in significant daily activities. Working in a fast-paced Driver Licensing Office, you will interact with a high volume of customers, often balancing multiple priorities and frequent interruptions while maintaining a strong focus on accuracy and customer service. Success in this role requires exceptional attention to detail, strong problem-solving abilities, and the confidence to navigate complex customer interactions.

Active listening skills, sound judgment, and the ability to adapt your communication style to meet individual customer needs are essential. As a Client Service Representative, you will:



Review and verify customer information and supporting documentation to ensure regulatory and policy requirements are met. Process violation tickets, disputes, fees, and other customer transactions.

Maintain accurate records and perform detailed data entry within multiple computer systems. Respond to customer inquiries and explain policies, procedures, and requirements in a clear and professional manner. Deliver exceptional customer service while managing challenging situations and resolving customer concerns.

Contribute to the efficient operation of the Driver Licensing Office through reception, administrative, and customer support activities. Outstanding face-to-face customer service experience in a high-volume, customer-focused environment.

Experience handling cash and processing transactions with accuracy and attention to detail. Strong data entry and computer skills, with the ability to accurately process and maintain records. Strong attention to detail and the ability to interpret information, policies, and procedures accurately. The ability to effectively manage difficult or complex customer interactions with professionalism and sound judgment. Days of work are scheduled between Monday and Saturday. Shifts vary from 8:30 a.m.

Metrotown Driver Licensing

Office shifts vary from 9:00 a.m. Some locations may require additional training to support motorcycle testing as a follow vehicle driver. Participation in these duties requires a valid Class 5 BC Driver's Licence.

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment.

Our values guide how we interact with customers, partners, and each other. Resident – you will work at your primary in-office headquarters on all scheduled work days.

📌 Remote Spanish Speaking Customer Support Representative (Vancouver)
🏢 ICBC
📍 Vancouver