Olympia Perks Inc. is looking for a friendly, dependable, and solution-focused Client Services Representative (CSR) to join our team in Calgary, AB. As a CSR, you will be one of the primary points of contact for our clients and play an important role in creating a positive customer experience. You will support clients through phone and email, helping answer questions, resolve concerns, and guide them through their accounts and services.

This position offers training and opportunities for internal career growth. Post-secondary new graduates are welcome to apply. Upholds the division and Olympia’s reputation and values, while promoting our motto “With Us, It’s Personal” in all interactions with employees, clients, and business associates.

Answer all inbound client inquiries by phone and email in a timely, friendly, and professional manner. Make outbound calls as required, including client follow-ups, returning messages, new client onboarding, and special outreach projects. Resolve client questions and concerns related to benefits, claims, account set up and maintenance, online portal access, digital forms, self-service tools and general inquiries.

Support a variety of client groups including plan members, employers, advisors, and business partners while delivering consistent and professional client experience. Maintain clear, accurate, and detailed notes of client interactions and account activity. Understanding privacy legislation, internal compliance protocols, and handling tax related inquiries.

Participate in ongoing training, coaching, and professional development. Provide timely,



professional and accurate services across phone and email. Meet established client service performance standards and service levels.

Flexible to perform a variety of tasks as required to support the team, business, and organizational priorities.

Connection: Builds long-term relationships by collaborating with clients and industry participants. Leverages technology to continuously improve how we serve our customers. Adapts to changes and shifting priorities and is open to new ideas and responsibilities.

Interpersonal Skills: Establishes professional working relationships, is flexible/adaptable, works well with others and solicits feedback. High school diploma is required. Post-secondary education in business, administration, customer service, or a related field considered an asset. One year of customer service or call centre experience is preferred; relevant post-secondary education may also be considered transferable.

Experience in benefits, insurance, financial services, or related industry is considered an asset.

Experience in utilizing CRM systems and workflows in a client services setting.

Experience with customer service platforms such as HubSpot or similar CRM/Ticketing systems is considered an asset.

Intermediate Microsoft

Outlook, Word, Excel, and Teams skills. Comfortable learning and navigating new technology, internal databases, and client-facing online platforms.

Experience using document management and collaboration tools such as SharePoint is considered an asset.

Reports to: Team Lead, Client Services Employment Type: Full-Time, On-site

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