The Product Support Representative is responsible for supporting Brandt’s coast to coast branch network by processing parts orders, responding to pricing and availability inquiries and coordinating with vendors to ensure timely and accurate fulfillment. Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

Initiate outbound sales calls to customers to generate parts orders and support branch network sales goals. Respond promptly to parts pricing inquiries via phone, email, and text to provide accurate and timely information. Engage actively with customers through attentive listening to understand needs and recommend appropriate solutions.

Accurately process parts orders ensuring customer requests are fulfilled quickly and without error. Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction. Coordinate with multiple vendors to offer customers various parts options, ensuring requests are met efficiently.





Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues. Navigate multiple web applications and systems simultaneously to deliver seamless customer service in a fast-paced workplace. Contribute to team success by collaborating with colleagues and maintaining high standards of customer satisfaction.

Strong customer service skills with a focus on satisfaction and problem-solving. French considered an asset Detail-oriented with high accuracy in order processing Flexible to work various shifts in a 24/7 service center Experience in outbound sales or call centers considered an asset Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.

Continuous Learning: through on-the-job training and educational opportunities.

Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.

Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

📌 Remote Support Representative (Moncton)
🏢 Brandt
📍 Moncton