Join ClaimsPro LP as a Remote Technical Support Analyst, assisting end users in migrating to a recent domain and maintaining computer software and hardware. This contract role is open to applicants across Canada. This position focuses on providing technical support to users while ensuring effective maintenance of company systems.

You will be tasked with processing support requests, managing incident ownership, and performing installations in a Microsoft Windows environment. Ideal candidates will possess strong organizational and interpersonal skills, along with experience in problem-solving and communication. Key Responsibilities:

- Process support requests and maintain incident ownership
- Install and configure workstations and servers
- Document configurations and practices for standards
- Perform backup and recovery of data
- Communicate project progress to IT stakeholders Requirements:
- Grade 12 education; IT diploma/degree preferred
- 0-2 years of relevant industry experience
- Understanding of Microsoft Windows 11 and Active Directory
- Experience troubleshooting hardware
- Exposure to email administration an asset Utilize your technical expertise and problem-solving skills to support ClaimsPro's IT team effectively.

📌 Remote Technical Support Analyst ClaimsPro (Edmonton)
🏢 ClaimsPro
📍 Edmonton