Full Time Marketing & Leasing Welcome to Your New Home.

At Forthright

Properties , we're more than a residential property management company. We're a locally owned, family-operated business dedicated to providing Manitobans with modern, affordable places to call home. Established in 2011 and headquartered in Winnipeg, we have grown rapidly by putting residents first and creating communities people are proud to live in.

As our portfolio continues to expand, we're looking for a Renewal Administrator to join our People-First team and play a key role in retaining residents and enhancing their experience.

Employment Type: Full-Time, Permanent In-office (remote and hybrid work are not available for this position) The Renewal Administrator owns the tenant renewal journey from start to finish. This role combines administration, relationship management, customer service, and sales to help residents confidently choose Forthright Properties as their home for another year. If you are someone who enjoys turning conversations into commitments, solving problems, and delivering an exceptional customer experience, we'd love to hear from you.

Serve as the primary point of contact for tenants throughout the renewal process. Execute structured follow-up campaigns through phone, email, text, and in-person interactions. Deliver a positive, qualified experience that encourages long-term tenant retention.

Identify barriers to renewal, including maintenance concerns,



tenant relations issues, or account discrepancies. Escalate at-risk renewals when additional support is required. Partner with Leasing and Marketing teams to support turnover planning when tenants choose not to renew.

Track and manage renewal pipelines across the portfolio. Monitor response rates, conversion trends, and renewal performance metrics. High school diploma or equivalent.

Valid Manitoba

Class 5 Driver's Licence. Strong computer skills and proficiency with Microsoft Office applications. 1+ years of experience in property management, leasing, sales, customer retention, account management, or a similar customer-focused role. ~ Multifamily residential experience is considered a strong asset. ~ Experience using property management software such as Entrata is an asset. ~ Post-secondary education in Business, Communications, Property Management, or a related field is an asset. Has excellent communication and relationship-building skills.

Takes initiative to solve problems and remove barriers for customers. Brings a customer-first mindset while remaining results-oriented. Make a direct impact on resident retention and tenant experience.

Opportunity to grow with a company that values innovation, accountability, and continuous improvement. Work with a team committed to creating communities residents are proud to call home. #

📌 Renewal Administrator (Winnipeg)
🏢 The Westman Group of Companies
📍 Winnipeg