IX Solutions is Western Canada’s go-to boutique IT firm, sought after by leading tech talent and forward thinking organizations for their innovative approach, trusted team, award-winning service and standout company culture. We act as a trusted advisor to forward-thinking organizations and their IT teams, empowering them to fulfill their potential through innovative solutions and technology that solves business problems. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical business outcomes.

Ultimately, we’re here to inspire innovation — for our customers and our people. Because we believe when you bring visionaries together with a genuine drive to do better and give them transformative technology as the toolkit, the possibilities and potential for your business become boundless. We go the extra mile to deliver a positive customer experience and trusted solutions that are flexible to meet their needs.

Founded in 2018, our company supports clients across Western Canada from remote offices in Calgary, Edmonton, Vancouver, and the BC Interior.

As Business

Analyst, you are accountable for business-level discovery, process and operating-model analysis, requirements definition, prerequisite identification, and decision support for client projects and advisory engagements. This role connects stakeholder needs, operating requirements, governance considerations, and technical prerequisites into clear planning inputs that help IX Solutions deliver effective solutions and deliver on defined outcomes. You will lead discovery and planning conversations with business and technical stakeholders, clarify desired outcomes and measures of success, document requirements and dependencies, and maintain alignment between business needs and implementation outcomes throughout delivery.

You will work closely with Account Executives, Solutions Engineers, Architects, Consultants, Project Managers, and IT Managers to ensure project direction is grounded in clear requirements, ownership, and delivery readiness. The position reports to the Director, Client Solutions and works 40 hours per week, with typical business hours being 8:00am to 4:30pm or 8:30am to 5:00pm Monday to Friday. This role is intended for a structured, curious, and business-aware facilitator who can turn stakeholder input into clear requirements, practical process direction, defined prerequisites, and actionable handoffs for technical and delivery teams.

IX Solutions is committed to helping all employees grow and develop within the organization, and the responsibilities below may be adjusted periodically to align with employee goals or aptitudes while supporting overall business objectives.

The Business

Analyst position is a full time, salaried position. Lead discovery and planning workshops with business and technical stakeholders, creating a clear structure for the conversation and keeping discussion focused on business outcomes, delivery needs, and decisions required to move forward Develop a strong working understanding of the client’s business context in the areas being analyzed, including relevant processes, stakeholder needs, operating constraints,



decision points, and success measures Gather and clarify business requirements, desired outcomes, constraints, and key decisions needed to guide project or initiative direction Turn discovery findings, stakeholder input, current-state issues, and operating constraints into clear requirements and planning direction for technical and delivery teams Connect requirements and process decisions to the business outcomes the client is trying to achieve within the engagement Maintain alignment between business requirements and implementation outcomes throughout delivery by revisiting requirements when scope, design direction, or client priorities change Process and Operating-Model Analysis Map current-state and future-state business processes where process change, workflow improvement, automation, or operational handoff is part of the engagement Identify business, operational, governance, data, security, resilience, and support requirements that affect project direction, delivery readiness, or long-term usability Help define business-level models such as access control, information classification, recovery expectations, approval flows, and privileged access operations where those models are required for project success Clarify how people, process, controls, ownership, and support expectations should shape the technical outcome, including how the solution will be used and supported after implementation Identify blockers, risks, and unresolved decisions that may affect delivery readiness, adoption, supportability, or project success Support architecture and design activities by turning business requirements into clear planning inputs that help technical teams make appropriate design and implementation decisions Maintain client and engagement context across advisory, sales, technical, project, and managed-services teams so key requirements, decisions, and constraints are not lost during handoff Prepare structured handoffs that help technical and delivery teams understand requirements, acceptance criteria, risks, decisions, stakeholder context, and known dependencies Support projects involving AI, SharePoint, Power Platform, automation, business intelligence, security, cloud, infrastructure, and business and technology resilience by helping define the business and operating requirements behind the technical work Work with Solutions Engineering, Architects, Consultants, Project Managers, and IT Managers to maintain a shared understanding of project direction, client expectations, scope boundaries, and delivery risks Stay engaged during delivery where needed to clarify intent, confirm whether proposed changes still meet the business requirement, and help resolve requirement‑related questions Facilitate business and technical conversations in a structured, clear, and outcome‑focused way,



helping stakeholders move from discussion to decisions Ask clear questions that separate stated requests from requirements, constraints, risks, operating impacts, and decisions needed for delivery Communicate clearly with clients and internal teams in writing, workshops, meetings, and delivery discussions, adapting the level of detail to the audience and purpose Keep stakeholders aligned when priorities, requirements, or delivery constraints shift, ensuring the impact of those changes is understood before decisions are made Documentation and Continuous Improvement Maintain accurate notes and project artifacts that support continuity across advisory, technical, project, and managed‑services teams Contribute to templates, checklists, workshop approaches, and reusable planning materials that improve consistency and delivery readiness Use delivery feedback to improve how requirements are captured, documented, communicated, and transitioned into technical work The Business Analyst role requires a structured facilitator who can connect business needs, operating requirements, governance considerations, and technical prerequisites to functional delivery direction. The person in this role must be able to listen carefully, ask useful questions, organize incomplete information, and produce clear requirements and planning inputs that help projects move forward successfully.

Uses structured questions to clarify business needs, desired outcomes, risks, constraints, and decisions Works effectively across business, technical, project, advisory, and managed‑services conversations Understands how process, governance, data, security, support, and operational requirements affect technical outcomes 3-5 years of relevant experience in business analysis, requirements gathering, process analysis, project delivery, technology consulting, operations, or a related role ~ Demonstrated ability to facilitate discovery sessions, clarify requirements, and document decisions with business and technical stakeholders ~ Strong understanding of business process mapping, current‑state and future‑state analysis, acceptance criteria, dependencies, and project handoffs ~ Comfortable supporting projects involving Microsoft 365, SharePoint, Power Platform, automation, business intelligence, security, cloud, infrastructure, resilience, or similar business technology environments ~ Excellent written and verbal communication skills with both technical and non‑technical stakeholders ~ Strong analytical and problem‑solving skills with the ability to identify options, risks, trade‑offs, prerequisites, and unresolved decisions ~ Detail‑oriented, organized, business‑aware, and comfortable balancing structured documentation with practical delivery needs ~ Proficient with Microsoft Office and common collaboration, documentation, diagramming, project, and requirements‑management tools Ability to speak and write English fluently Be able to travel occasionally for business purposes IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada. #

📌 Required Business Analyst (Calgary)
🏢 IX Solutions
📍 Calgary