Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities.Business AnalystAdvertised as :Business AnalystAbout UsTP is a worldwide leader in client experience management and contact center business process outsourcing.

With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.Progressive work environment- If you have skills to prove we have all ladders for you to growFlexible - We believe in resultsInnovative - All ideas matterInclusive - Everyone is Included and everyone winsAnnual Base Salary of CAD $54,500About The Job:We are seeking a highly motivated and experienced Business Analyst to focus on stakeholder management and communication, and delivering actionable insights through data reporting and analysis for digital advertising sales for AI client. The ideal candidate will combine solid communication skills with solid analytical expertise and data reporting to influence data-driven decisions based on business needs.Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)Manage stakeholder expectations and ensure alignment on deliverables, timelines,



and business outcomes.Create and deliver business reporting data frameworks and updates using tools for daily, weekly, quarterly and yearly performance reporting to multiple lines of businesses.Develop a comprehensive global business reporting dashboard using SQL based on business needs.Conduct trendline and correlation analyses to derive insights and generate sales projections/forecasts.Perform quartile analysis to inform tactical and strategic approaches for sales performance management.Conduct root cause analysis to provide continuous insights to stakeholders and leaders.Establish data capture mechanisms.Ensure proper Data Management on an ongoing basis.Bachelor’s degree in Business, Data Analytics, Information Systems, or related field.2-3 years of experience in data reporting and analysis.Proven track record in stakeholder communication and management, reporting, and data analysis.Excellent communication and presentation skills — able to summarize data findings into strategic insights.Data analysis and reporting skills (Google workspace, Excel, Tableau).Background in a sales data environment, with experience managing KPIs of Sales representatives.Prior experience in putting together a reporting framework and business review presentations from a data perspective.Experience working in Business Process Outsourcing and is used to a very fast-paced environment.Benefits & PerksEstablished career path supported by self assessments, virtual training,



guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.Continuous learning through progressive training that is specific to your tenure and skills.Positive and supportive environmentMedical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognitions programs.ScheduleFixed schedule Monday to Friday 9am to 6pm5 days, 100% on site - 75 Eglinton Avenue E, TorontoDiversity, Equity & InclusionTP is home to a global family with various backgrounds and lifestyles.

We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.Teleperformance welcomes and encourages applications from people with disabilities. Be One of Our People:It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity EmployerJob Application Accommodation:If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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📌 Required Business Analyst (Toronto)
🏢 TP Canada
📍 Toronto