Temporary Part-Time Temporary - Approximate length of assignment, in months a Replacement immediate Per hour York Region - Public Works - Transit Almost 1.3 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2051. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources. Recognized by Forbes as one of Canada’s Best Employers, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

Defined Benefit Pension

Program - With the Ontario Municipal Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full time employee and includes employer-matched contributions.

Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of advantages and/or vacation. Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination.

Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow,



and has been recognized by the United Nations and many other organizations for our leadership. Under the direction of the Team Lead, this position is responsible for providing trip booking services to on demand customers, including receiving, entering, confirming and/or cancelling customer trip requests for the Regions on demand service. Receives, records, books, cancels, confirms and adjusts advance bookings, standby service requests and various other service requests for customers.

Enters trip request information into the appropriate system(s). Contacts customers regarding potential booking discrepancies and/or schedule changes as directed. Answers inquiries from customers and the public regarding operating policies, changes, holiday service schedules, stop locations etc.

Contacts service providers, concerning late vehicles, and advises customers. Minimum one (1) year customer service experience including call centre or dispatch centre experience. Demonstrated experience working with persons of disabilities.

Knowledge of specialized transit scheduling software. Knowledge of on demand transit operating policies and procedures. Basic skills in virtual platforms and MS Office Suite. Strong verbal communication skills to interact with customers and the public.

Strong ability to develop relationships and work in a welcoming and inclusive workplace, where diversity is celebrated and where everyone can develop to their full potential. Ability to work independently on rotating shifts including weekends. Ability to travel to offsite locations, as required.

Scheduled

Shifts CUPE Local 4900 We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment. #

📌 Reservations Agent (Full-Time + Part-Time) (Richmond Hill)
🏢 York Region (The Regional Municipality of York)
📍 Richmond Hill