At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities. At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students.

We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

Residence Operations Assistant Status: Full-Time Support Faculty/Department: Student Housing Lakeshore Campus (with occasional work at the North Campus based on operational needs) Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.

About Student Housing At Humber Student

Housing is dedicated to enriching life at Humber by delivering inclusive, innovative, and industry-leading services. Guided by a commitment to a student-centered experience, we strive to create an environment where every interaction enhances the vibrancy of our community. With just over 1,750 bed spaces across two campuses and five buildings, our self-operated residence provides a supportive home-away-from-home for students throughout the academic year and summer.

We operate 24/7, nearly 365 days a year, ensuring students have access to safe, affordable housing and the support they need to thrive. The December midyear break offers a unique chance for our team to take a brief pause, recharging before we welcome students and staff back to our vibrant community for the remainder of the academic year.

Residence

Admissions, Off Campus Housing, Residence Operations, Front Desk & Summer Operations, and Residence Life.

About The Residence Operations Assistant Role The Residence Operations Assistant supports the Residence Operations Coordinator in ensuring the cleaning requirements and standards of the residence are achieved by providing functional guidance to student staff and monitoring the performance of the contract cleaners against the contract documents.



Maintains communication with the Front Desk Coordinator and the Maintenance Coordinator, as appropriate. The incumbent is required to support the Residence Housekeeper and student staff in completing work assignments as required.

Responsible for assisting in ensuring year round cleanliness of the residence buildings: Conduct daily inspections, monitor cleaning to ensure standards are maintained and assign tasks, using pre-developed task lists, to the housekeeping team Assist in student staff hiring and training Assist in monitoring the performance of cleaning contractor against tender specifications and report any issues to manager Assist with scheduling staff according to operational needs Participate in monthly meetings to ensure staff are continuously receiving training on procedures/policies, that issues are addressed, that staff are recognized for successes and that staff have an opportunity to provide feedback Assist in providing guidance to staff to ensure that housekeeping procedures and processes are current and are being practiced daily Refer performance concerns regarding housekeeping to the Residence Manager for appropriate follow up Using and updating residence building management software to ensure timely and accurate service delivery and record of work orders and housekeeping Assist in ensuring all housekeeping equipment (vacuums, floor machines, etc) are maintained regularly Assist in the maintenance of room inventory, contract linen services, and cleaning product suppliers Physically assisting and guiding housekeeping staff to ensure rooms are cleaned, including providing hotel-style housekeeping services during conference season Assist in updating housekeeping manuals and task lists Communicate with the Residence Admissions Coordinator, Front Desk Coordinator and Residence Manager as appropriate Assists and assumes the responsibilities of the Residence Operations Coordinator in their absence, mainly evenings and weekends:



Reporting all damages as noted during routine inspections Processing room inspections upon move out and assessing potential charges Utilizing the maintenance work order system and shift report to prioritize and complete work orders/reported issues Updating the maintenance work order system on the status of the work order and communicating with resident/guest as needed Responsible for assisting in maintaining/troubleshooting the building lock system, including card control, access levels, updating locks and replacing batteries Responding to pest control issues which includes contacting pest control you thrive on improving productivity and quality that contribute to team success! One (1) Year certificate or equivalent in Facilities Management, Hospitality Management, Property Management, or related field Progressive experience in a housekeeping or maintenance department within a hotel, hospital, or post-secondary institution, including experience coordinating a team, for example, as a team lead. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity, and Inclusion Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity‑deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post‑secondary environment. Humber supports employment equity.

Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self‑identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Humber

Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Our Talent

Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.

📌 Residence Operations Assistant - Residence - FT Support (Toronto)
🏢 Humber College
📍 Toronto