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About Ridall Pest Control For over 30 years, Ridall Pest Control has been keeping homes and businesses across the Lower Mainland safe and secure. Our success is built on exceptional service, trusted expertise, and a team that genuinely cares about helping people. We are expanding our team in Burnaby and looking for an organized, high-energy Residential Services Coordinator to deliver outstanding support to our clients and team.

What You’ll Do

As the primary point of contact for our residential clients and the head of all residential operations, you will drive customer satisfaction, manage daily logistics, and keep our team running seamlessly.

- Client Support & Sales: Handle incoming inquiries, provide accurate service quotes, convert prospective leads, and deliver empathetic support to resolve client concerns.
- Dispatch & Operations: Schedule service appointments, route field technicians efficiently across the Lower Mainland, and maintain real-time communication to support daily operations.
- Data Management & Reporting: Maintain precise customer records, billing details, and service histories within our CRM system (PestPac). Track key performance indicators (KPIs) to present regular reports to the executive team and actively coordinate internal workflow adjustments to optimize department processes.
- Administrative & Operational Leadership: Take full ownership of your department’s success through regular reporting, close collaboration with other operational teams, and setting structured workflows to build a high-performing department.
- Digital Marketing: Manage the SEO and pay per click ad campaigns for the residential division; provide ROI analysis, recommendations and regular reporting to the leadership team.

What We’re Looking For
- Communication & Sales Aptitude:



Excellent verbal and written communication skills with a natural ability to build rapport, upsell services, and handle client inquiries with care.
- Organizational Skills: Exceptional attention to detail, strong time-management capabilities, and comfort multitasking in a fast-paced environment.
- Tech Savvy: Proficiency with Microsoft Office 365 (Word, Excel, Outlook, PowerPoint). Prior experience with a field service CRM is a strong asset (training provided).
- Requirements: High school diploma (or equivalent), complete fluency in English, and the ability to work on-site full-time at our Burnaby location. (Bilingual is a plus)

Why Join the Ridall Team?
- Competitive Earning Potential: Base salary of $48,000–$60,000 per year, plus commission and performance bonuses.
- Comprehensive Benefits: Extended health, dental, and vision coverage, plus paid time off.
- Great Work-Life Balance: Consistent Monday through Friday schedule (no weekend shifts).
- Supportive Culture: Casual dress code, collaborative team workplace, and explicit opportunities for career growth within an established local business.

How to Apply If you are a proactive professional ready to grow your career with a trusted local industry leader, please submit your resume and a brief cover letter to:

Anthony Hung - [email protected]

Peter Steinfort - [email protected]

Alejandra Junco – [email protected]

Job Types:

Full-time, Permanent

Benefits:

- Dental care
- Extended health care
- Life insurance

Ability to commute/relocate:

- Burnaby, BC
- reliably commute to our Burnaby office on a daily basis

Work Location:

In person

Pay: $48,000.00-$60,000.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care

Work Location: In person

📌 Residential Customer Service Representative (Burnaby)
🏢 Ridall Pest Control
📍 Burnaby