Under the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM) portfolio for our Thunder Bay Branch. This position will work closely with Paladin’s CSM's to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security officers by processing online ticket submissions in an expedited and professional fashion. Strategically identify open shifts / open lines and work with Paladin’s Client Service group to ensure complete schedules to adhere to our contractual obligations Forward existing schedules in Paladin scheduling software to ensure Paladin’s Security Professionals are fully aware of their ongoing schedule well in advance Work within a agile team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations Centre This will include site visits, ongoing training,



and a close working relationship with the management group Take on a large role in Paladin’s deployment process Ensure billing accuracy and compliance on a weekly basis Work with Paladin’s TEAM software to ensure accurate and timely scheduling, billing and payroll Travel will be required occasionally Ensure staff maintain employee compliances, & supporting the portfolio when the CSM is away.

Strong customer service and multi-tasking skills Creative ability to foster new and innovative ways to perform and succeed Proficiency in Computer Usage, with an ability to learn Paladin’s Enterprise software Experience in scheduling, administration or security supervision would be considered an asset Be willing to work flexible hours Opportunities for training and professional development Competitive salary and benefits package Work today, get paid today - daily pay available We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun!

Paladin

Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity.

Paladin

Security is committed to providing accommodations for people with disabilities through the interview process and while employed.

📌 Resource Administrator/Co-ordinator (Ontario)
🏢 Paladin Security Group
📍 Ontario