Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

Magnet

One is the connective layer across our product portfolio, and the platform team builds the foundations every other team depends on: how customer organizations are structured, how users prove who they are, how purchases turn into working access, and how our own teams support all of it. Our customers are getting larger and structurally more complex - bigger agencies, federated deployments, stricter identity and data residency requirements - and the foundational decisions ahead deserve dedicated ownership rather than being made a ticket at a time. This is a builder's role with an unusually direct line to customer pain.

Our administrators are IT and operations staff at law enforcement agencies, government labs, and enterprises - people who work under strict security policies, have limited tolerance for surprises, and often manage access for dozens or hundreds of investigators. Getting it wrong shows up as support tickets,



stalled deployments, and renewals at risk. Account-level administration (the immediate priority) The way customer organizations are modeled and managed in Magnet One: org and sub-org structure, user lifecycle, roles and permissions, seat and entitlement visibility, delegated administration for large or federated agencies, and the audit trails their security teams require.

You'll own the permissions model itself — what roles exist, what they can do, and how that scales as customers get larger and more complex. Identity and access Single sign-on (SAML/OIDC), directory-driven provisioning and deprovisioning (SCIM), multi-factor and session policy, service accounts and API credentials, and the migration path for customers on older authentication paths. Order fulfillment The path from a closed deal to a customer with working access.

Entitlement provisioning, renewals and co-termination, trials, and the handoffs between our commercial systems and the platform. Deployment site and regional footprint Where customer data lives and how we decide to expand. You'll own the logic for placing a customer in the right region at provisioning time, the constraints that drive that choice - data residency and sovereignty rules, agency policy, latency, regional service availability - and the analysis behind opening current regions.

That means building the business case: which deals are blocked today by the absence of a region,



what demand justifies the cost of standing one up, and what the sequencing should be. You'll also own how region is surfaced to customers and to sales, and what happens when a customer needs to move. Internal tooling The consoles our support, customer success, and operations teams use to administer accounts, resolve entitlement issues, and assist customers safely - with the auditability that assisting a customer's account demands.

Work directly with three or more engineering teams and their architects, in their language, on their design decisions. Talk to customer administrators regularly and bring their reality back into the roadmap. Build and defend investment cases with quantitative analysis, particularly for regional expansion, where the cost is real and the demand signal is scattered across the pipeline.

You've built a clear picture of the current account administration and permissions model, including where it breaks. You've talked to at least a dozen customer administrators and internal stakeholders. Identity roadmap commitments are defined with dates you can defend in a customer conversation.

Customer administrators can complete the core set of tasks without contacting support. Your engineering teams and your commercial stakeholders both know what's coming next and why. Roughly 4–6 years in product management, focused on platform, infrastructure, or B2B administrative capabilities rather than end-user features.

A hands-on engineering background earlier in your career.

Direct experience with at least one of: identity and access management, multi-tenant account or organization modeling, permissions and authorization systems, or billing and entitlement provisioning.

📌 Responsable de produit Senior Product Owner (Toronto)
🏢 Magnet Forensics
📍 Toronto