As the Retail Facilities Specialist – NAM, you will be responsible for the efficient execution of emergency and non-emergency repairs, maintenance services and minor projects within established budgets, procedures and timelines. You will use your knowledge in mechanical, electrical and plumbing systems to analyze proposals and ensure scopes and costs are appropriate for the repair/work in question. As a Retail Facilities Specialist, you will be managing service requests in partnership with our vendor network and store teams through ServiceChannel, and will be responsible for invoicing review and payment, user management and reporting where required.

This role is based out of our North Vancouver office and is open to hybrid work schedule.

Your role on the Store Development team is key to our organization’s growth and business goals.

The Store

Development team leads the expansion of Arc’teryx’s store footprint, along with the design evolution and maintenance of our existing fleet of locations.

The Retail Facilities

Specialist will work collaboratively with members of the Store Development team and cross-functionally with partners throughout the business. Executing store refresh and minor improvements program across North America Managing the set-up and decommissioning of store utilities and other on-going services Developing and maintaining our relationships with our facilities partners Supporting administrative tasks within our IFM program (ServiceChannel)



Travelling once a quarter to major markets in North America to familiarize yourself with stores and their repair and maintenance needs Working with the training team to communicate standards and proper procedures to retail operators Partnering with cross-functional teams to action projects and initiatives Providing support to the Store Development team as required Managing all facilities programming within an established region of North America Establishing the guidelines and principles for in-store maintenance best practices Partnering with regional retail teams across North America to create exceptional guest and staff experience in-store You have a Bachelor’s degree or post‑secondary education in business, operations, or project management You have 3+ years of experience in the facilities management field You have the ability to travel 25% of the time within major markets in North America You are open and approachable, with a customer‑service focused mentality You have strong project management skills You remain highly adaptable and adaptable when faced with ambiguity The salary range for this role is: CAD$71,000 - CAD$93,000 This range reflects market alignment and the scope of the role. We’recommitted to fair,equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance.Health &wellbeing; - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).

Family support - Parental leave top-up and a nesting period for new parents. Growth, community & gear - Professional development opportunities, Arc'teryx Academies(outdoor skill-building events),Employee Belonging Councils, and access to employee discounts and Pro Deals(exclusive discounted pricing on gear). *Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

Join us in creating positive change in ourselves, our communities, and the world.

📌 Retail Facilities Specialist, North America (North Vancouver)
🏢 arcteryx.com
📍 North Vancouver