PSI is nothing without people who build, design, and support it. We’re looking for a Retail & ERP Systems Analyst to join our scaling organization.

At Pacific Smoke

International, our mission is to help people quit smoking by providing safer alternatives to traditional cigarettes. As the leading distributor of electronic vaporizers and award-winning vaping products in Canada, we've made significant progress since our founding in 2013. However, we have much more to accomplish for our customers, and we're looking for a culturally aligned Retail & ERP Systems Analyst to join in our I.You will have the prospect to help shape and scale important technology solutions while working across ERP, integrations, data, analytics, and business applications.

Pacific Smoke

International (PSI) is seeking a Retail & ERP Systems Analyst to join our Information Technology Services team. This role will take primary ownership of technology solutions supporting PSI’s growing retail technology ecosystem. The successful candidate will be responsible for system integrations, partner onboarding, technical support, data synchronization, troubleshooting, monitoring, and continuous platform improvements.

In addition to retail technology responsibilities, this position will support our NetSuite ERP environment, enterprise integrations, and technology projects across the organization. This is an ideal opportunity for someone who enjoys working at the intersection of business systems, integrations, data, retail technology, and operations .

Retail

Technology &

• Systems Take day-to-day technical ownership of PSI’s retail technology applications and integrations. Support the continued expansion and operation of retail technology solutions. Manage technical onboarding and integration of new business partners. Monitor integrations, synchronization processes, system health, and data quality. Investigate and resolve application, integration, API, and data synchronization issues.



Maintain technical documentation, configurations, integration specifications, and support procedures. Work closely with Marketing, Sales, Data &

• Analytics, and other business teams to understand requirements and translate them into technology solutions. Coordinate development, testing, deployment, and ongoing support of system enhancements. Contribute to the delivery of PSI’s retail technology roadmap and future capabilities. Participate in requirements gathering, solution design, UAT, implementation, and post-launch support. Data &

• Integration Monitor the completeness, accuracy, and timeliness of data across integrated systems. Troubleshoot data discrepancies and integration failures. Work closely with the Data &

• Analytics team to ensure reliable data is available for business reporting and analytics. Support API, database, middleware, and other system integrations. Assist with establishing monitoring, alerts, reconciliation, and data-quality controls. Provide functional and technical support for Oracle NetSuite ERP. Support ERP enhancements, integrations, testing, troubleshooting, and projects. Analyze business requirements and recommend system and process improvements. Serve as a technical escalation point for retail and business-system issues. Coordinate with software vendors, developers, integration partners, and other technology providers. Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Systems, or a related field. ~3+ years of experience supporting ERP, retail technology,



business applications, or system integrations. ~ Oracle NetSuite experience is strongly preferred. ~ Experience supporting retail applications, e-commerce, or multi-system integrations is an asset. ~ Hands-on experience with Programming Language (JavaScript, or Python, or SuiteScript) ~ Good understanding of APIs, system integrations, databases, and data synchronization concepts. ~ Working knowledge of SQL and ability to investigate data and integration issues. ~ Experience gathering business requirements, coordinating testing/UAT, and supporting system implementations. ~ Ability to communicate effectively with both technical and non-technical stakeholders. ~ Establish clear technical ownership of key retail technology solutions. Improve system stability, monitoring, and support processes. Improve the reliability and quality of data across integrated systems. Increase the ITS team’s capacity to deliver NetSuite and enterprise system projects. Improve documentation and cross-training to strengthen business continuity.

What You Can Expect From Pacific

Smoke International ~ A total compensation package that includes group benefits program starting from day 1 of joining and year-end performance bonus ~ Ongoing learning and development opportunities to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential ~3 weeks of Vacation ~ Hybrid work (four days in office) ~ To work with a group of people who are humble, supportive, and care about our customers ~ Pacific Smoke international is an equal opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process. #

📌 Retail IT Systems Analyst (Markham)
🏢 Pacific Smoke International
📍 Markham