If you are a dynamic leader who thrives on coaching teams, driving results, and delivering exceptional customer experiences, join our team and make an impact. We are currently seeking a passionate Retail Sales Manager to lead our team of 15 sales professionals to success at our Ottawa store!

- We welcome applications from across Canada, and relocation assistance may be available for the right candidate. Reporting to the General Manager, the Retail Sales Manager contributes to the development and implementation of sales strategies, supervision of the sales team and ensures that sales and customer satisfaction objectives are met.

The Sales

Manager also assists the Store Manager in the day-to-day management of sales operations and the in-store customer experience. This position requires skills in leadership, operations managements and sales performance analysis. Lead and motivate the sales team in achieving the store's objectives

- Maximize the team's sales by offering constructive and mobilizing feedback on their performance
- Provide onboarding and training to team members, in terms of products, suppliers and internal policies
- Maintain the brand image through exceptional customer service
- Ensure customers case management and offer appropriate solutions in order to offer an optimal customer experience
- Develop strong business relationships with clients and ensure the development of business relationships with the designer community
- Participate in the implementation of the store's marketing strategies
- Manage the in-store inventory
- Support the store operations and enforce company policies and procedures
- Ensure respect and cleanliness of the store with the maintenance team
- Promote respect of company policies and procedures.



You have a strategic mind and are constantly in solution mode to ensure the satisfaction of your clients and your sales team
- You possess qualities to maximize engagement and the performance of your sales team, to recognize their strengths and develop their talents
- You feel comfortable with IT and office tools
- Bilingualism in English and French is considered a strong asset. Base salary plus a performance-based bonus plan tied to the achievement of your objectives; ~ Join an experienced, motivated, and passionate team of sales professionals; ~ A stable full-time schedule with a flexible weekend rotation (at least one weekend day or alternating weekends) ; ~ Comprehensive group benefits (including dental coverage) with employer contributions; ~10 paid statutory holidays , two more than the legal standard; ~ Excellent growth opportunities opportunities within a rapidly expanding company with multiple exciting projects underway. Must Société brings together complementary worlds of furniture and décor for both indoor and outdoor living. With its brands Must Société, Maison Corbeil, La Galerie du Meuble, and Jardin de Ville, the brand supports every design project with an inspiring selection, expert guidance, and a personalized approach. With over 50 years of expertise, each brand stands out in its own field within the furniture industry. This synergy has allowed us to position ourselves to conquer the Canadian market by offering a complete experience and a curated selection of the best furniture from here, Europe, and beyond, from accessible to high-end styles. We are a recognized company in high-end furniture;

We offer a stimulating, performance and human-driven work environment

- We have a culture that INSPIRES , where our values such as integrity , collaboration , courage , responsible performance and continuous improvement guide every decision and action. #

📌 Retail Sales Manager - High-End Furniture (Ottawa)
🏢 Must Société
📍 Ottawa