Job Category : Nursing and Infection Control Posted : Full-Time On-site Salary Range : $57,334.20 CAD to $67,452 CAD Reporting directly to the Manager, Clinic Operations, the Administrative Services Lead provides day-to-day leadership and oversight of the clerical team supporting the 19 specialty clinics within Schroeder Ambulatory Centre. The role is accountable for the effective coordination of patient registration, centralized referral processing, appointment scheduling, physician administrative support, workload allocation, and front-line clerical operations to ensure efficient, timely, and patient-centred service delivery.

The Administrative Services

Lead provides direct supervision, coaching, and performance support to administrative staff while promoting standardized processes, operational excellence, and exceptional customer service. Working collaboratively with the RN Team Lead, physicians, and the interdisciplinary team, the Lead supports the efficient day-to-day operation of the specialty clinics by coordinating administrative resources, resolving operational issues, implementing workflow improvements, and strengthening patient access across all clinic services. Provide day-to-day Administrative and Clerical leadership for all booking and registration staff by: Monitoring clerical staff efficiency and balancing workloads throughout the day.

Providing coaching, mentoring, and real-time support to clerical staff. Conducting orientation and training for new employees. Monitoring attendance and daily staffing coverage. Identifying operational risks and escalating concerns to the Clinical Manager.

Supporting performance management in collaboration with the Clinical Manager.



Managing same-day cancellations and optimizing appointment fill rates. Supporting virtual and in-person clinic scheduling. Coach employees on booking practices, customer service and workflows.

Conduct regular quality audits and provide feedback. Assist with performance improvement plans as required. Support staff education, orientation and cross-training initiatives.

Quality Improvement & Process Optimization: Develop and maintain clerical procedures, tip sheets, and work instructions in collaboration with the RN Team Lead and Clinic Manager. Support implementation of current technologies and scheduling processes. Assist with policy and procedure development related to administrative services.

Data & Performance Monitoring: Monitor and report on key Performance Indicators (KPI’s) including: Perform additional duties and undertake special projects as assigned Corporate Responsibilities: ~ Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, Schroeder Ambulatory Centre Policies and Procedures, as well as established industry guidelines. Minimum two (2) years in a lead or supervisory administrative role leading teams in a healthcare environment.

Experience supporting multi-specialty ambulatory clinics.

Diploma or Degree in:



Medical Office Administration, Office, Bachelors of Health Program, Administration-Health Services or Medical office Practices (asset) Expertise in appointment scheduling and physician template management. Excellent knowledge of medical terminology. Excellent verbal and written communication skills with the ability to can tailor writing to specific audiences and purposes and writes clear, concise, and well-structured documents strong organizational skills to manage multiple projects and deadlines simultaneously and ability to meet deadlines Ability to make independent decisions on moderately complex issues that impacts team or project outcomes Makes independent decisions and solves problems without direct supervision and leads and mentors junior team members Responsibility for maintaining strict confidentiality and complying with data privacy regulations Computer proficiency in MS Office (Word, Excel, Outlook) and EMR systems (Meditech expanse, Accuro) Satisfactory passing of a criminal record check/vulnerable sector check Provide proof of Immunization and TB records Join Our Team: Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare.

In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community. If you require accommodations at any stage of the hiring process due to a disability or medical condition, please let us know.

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