Inspired by Toronto’s diverse local culture,Union Hotelis an independent and boutique property offering distinct, bold and memorable hospitality in the heart of downtown. This vibrant new hotel is poised to becomethegathering place to eat, drink, work and play any time of day. More than just a hotel room, we’re committed to rethinking the guest experience, breaking from convention, and offering a stay that truly stands out.

At Union

Hotel, we weave the best of local throughout our rooms, artwork, amenities, and food/beverage offerings, uniting guests, team members and our community on a journey to forge their own path. We are looking for a Room Division Supervisor to join our team who is ready to roll up their sleeves, lead with heart, and help us build something exceptional!

Annual Scholarship

Opportunities (for you and your children) Team Building Events Hotel Stay Discounts TheRooms DivisionSupervisorwill primarily focus onresponding to guest reviews and using this information to proactively prevent future guest complaints while helping teach the team how to turn transactional guest interactions into unique guest experiences that reflect the Union brand.

The Room Division

Supervisor is primarily responsible for: Lead the Housekeeping team in the absence of the Executive Housekeeper, ensuring smooth daily operations and adherence to hotel brand standards. Conduct daily room inspections for cleanliness, maintenance needs, and compliance with quality and brand expectations. Deliver daily Housekeeping morning briefings, communicating priorities, VIP arrivals, safety reminders, and operational updates.

Provide coaching, feedback, and on-the-job training to team members to support performance, service excellence, and professional development. Identify, document,



and report maintenance or condition issues promptly to ensure guest satisfaction and protect hotel assets. Assist the Front Office Team with operational coverage and guest support as needed, maintaining consistent service across the Rooms Division.

Serve as Manager on Duty (MOD) in the absence of a Department Head or General Manager, ensuring all guest issues and complaints are resolved professionally, promptly, and with empathy. Coordinate preparation for VIP guests, influencers, and special arrivals, ensuring guest rooms, amenities, and public areas exceed expectations. Maintain a polished, clean, and qualified appearance of the lobby, front entrance, public areas, elevators, and corridors in alignment with brand standards.

Support lobby café operations and assist with lobby activations and guest engagement initiatives as required. Oversee the stocking, organization, and visual merchandising of the hotel MarketPlace, ensuring availability, cleanliness, and brand-compliant presentation. Participate actively in department meetings, cross-functional team activities, and hotel events to support overall operational success.

Communicate effectively with all departments—including Maintenance, Front Office, and Food & Beverage—to coordinate service delivery and resolve operational challenges. Ensure all guest requests, incidents,



and operational updates are properly logged and communicated in accordance with hotel procedures. Monitor adherence to safety procedures, cleanliness protocols, and hygiene standards across all areas of responsibility.

Support continuous improvement efforts by identifying operational efficiencies and proposing enhancements to guest service and colleague workflows. Able to maintain confidentiality of hotel guest and hotel information

- Computer literate & MS Office proficient
- Previous hotel Front Desk and Housekeeping experience
- Previous housekeeping experience, preferably in a hotel environment
- Organizational, planning skills and the ability to prioritize
- Must be available to work flexible as required by management. This posting for an existing vacancy Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels.Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. Help us build something exceptional!

The Silver Hotel

Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

The Silver Hotel

Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law. #

📌 Room Division Supervisor | Full-time | Union Hotel (Toronto)
🏢 Silver Hotel Group
📍 Toronto