RQ11499 - Software Developer - CRM - Senior Organization: Government Services Integration Cluster Ministry: Ministry of Public and Business Service Delivery and Procurement Pay rate: 95-103/hr incorp Title: Software Developer - CRM Description Responsibilities - Required to translate technical systems specifications into working, tested applications.

This includes: developing detailed programming specifications writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.

- Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.

General

Skills - Experience in programming and analysis; specialized software package support at the specified experience level - Ability to collaborate with IT Professionals throughout the Software Development Life Cycle - Experience in structured methodologies for the development, design, implementation and maintenance of applications - Experience in design, code, test, debug and document applications - Experience in the use of object and/or third generation language development tools - Experience in one or more programming languages - Experience in application design, latest design patters, deployment and troubleshooting - Experience with relational and hierarchical database technologies - Experience in the use of information retrieval packages using query languages - Experience with one or more communications protocols - Experience in structured methodologies for the design, development, implementation and maintenance of applications - Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts - Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills - A team player with a track record for meeting deadlines Desirable Skills - Knowledge and experience with programming Internet-ready applications - Knowledge and experience in rapid application development (RAD)



methodologies - Knowledge and understanding of Information Management principles, concepts, policies and practices - Experience with middleware and gateways - Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging - Ability to provide post-implementation support and resolve any post-implementation technical issues - Experience conducting design walkthrough sessions with project team - Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards - Ability to provide user and system documentation as required Additional Skills for Oracle Software Developer:

- Experience in conducting impact assessments on Oracle E-Business application customizations and extensions.
- Strong conversion experience in Account Receivable Collection modules - Strong programming skills in Oracle database, PL/SQL, SQL, XML, Unix shell scripts and Oracle Data Integrator - Proved business knowledge of General Ledger, Accounts Receivable, Collections, Accounts Payable and Inventory Modules of Oracle E-Business - Great knowledge of Oracle E-Business table structure related to GL, AR, Collections, AP, INV and FND - Robust knowledge of SQL tuning and using partition tables - Demonstrated experience and understanding of data warehouse, ETL methodologies and OBIEE - Demonstrated work experience on Java and Oracle Application Development Framework (ADF) will be a great asset - Strong verbal and written communication skills and leadership abilities to be able to oversee the quality assurance of the project from technical perspective Skills: Technical Skills (40%) - Experience with Agile methodologies - Experience with Dynamics 365, Microsoft Power platform,



and Azure solution design - Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies - Working knowledge of both low code development and custom development on Dynamics 365 - Working knowledge with Dataverse design and development - Working knowledge of development in Azure technologies - Working knowledge of .NET, C#, JavaScript - Working knowledge of DevOps, task boards, pipelines, etc.

Experience (40%) - Experience with cloud platforms such as Azure, Dynamics 365, Power Platform - Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.

- Experience with custom. Web API development, ASP.NET. .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.
- Proficiency in all cloud service models: SaaS, PaaS, and IaaS - Certifications in Dynamics 365 and Azure are preferred - Experience with Agile methodologies including using kanban/task boards - Extensive experience developing in Dynamics 365 Customer Service (case management, Knowledge Management, Customer Service Workspace configuration), power platform, power apps (Model-Driven App, Power Pages, Canvas App), Custom PCF controls, development and Server-Side templating language Liquid.
- Experience with both low code development and custom development on Dynamics 365 Communication Skills (20%) - Strong communication skills to prepare documentation, including but not limited to; reports, reviews, assessments - Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients Must Have:
- Experience with Dynamics 365, Microsoft Power platform, and Azure solution design - Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies - Working knowledge of both low code development and custom development on Dynamics 365 - Working knowledge of Dataverse design and development - Working knowledge of development in Azure technologies - Working knowledge of .NET, C#, JavaScript

📌 Software Developer - CRM - Senior I 1 year+ I Toronto Onsite
🏢 Analyst Technical Solutions
📍 Toronto