Sales Lead - Holt Renfrew Reporting To: Trade Retail Manager Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Responsible Jewellery

Brand, 2026 – Country & Town House With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery. We are looking for a Sales Lead to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.

Where we need your help The Sales Lead role is an exciting opportunity to become a Brand Ambassador whilst influencing the Nordstrom team to offer an exceptional customer experience in store. You will be accountable for creating a highly productive work environment focused on driving sales and exceeding targets by partnering with Nordstrom on clienteling, exceptional customer service, and product knowledge.

Sales Lead

Responsible for the MV training of Nordstrom New Hires Responsible for ongoing training of Nordstrom team on all current product and processes Motivate Nordstrom team to drive sales to achieve store target Build relationships with top sellers and key stakeholders throughout the store and region to drive sales, brand awareness, and event participation/attendance in the market Customer Service Ensure the Nordstrom team is comfortable delivering MV standard of exceptional customer service Maintain high level of customer service at all times Ensure Nordstrom team have had sufficient client/VIP training Collect and update customer information to ensure productive use of client book and accurate data capture Shop Operations & In-Store Experience Become an expert and offer exceptional service on the below in store experiences: Permanent Jewelry Welding* Process and track customer repairs, proactively working with internal and external teams to deliver Ensure shop is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines Proactively order packaging, maintaining standards and stock levels at all times *Engraving and Welding Training will be offered as part of the onboarding process with the expectation that they will be mastered. Cash Handling and Payment Processing Ensure sufficient staff training is carried out prior to staff processing payments Stock Management Responsible for investigating inventory discrepancies and reducing shrinkage Implement process to ensure accurate stock management is maintained, and continually look for opportunities for improvement Compile and execute all shop reports (including Weekly RP callouts, End Of Week Sales Emails, Memo sales reports, etc.) Ensure the appropriate processing and reporting of memo product sales Proactively partner with the piercer to manage piercing stock needs and product feedback (where applicable) Collaborates Proactively: You share updates and support colleagues willingly, a key behavior for building relationships with top sellers, stakeholders, and internal teams to drive brand awareness.

Coaches & Develops Others: You offer support and peer guidance, particularly when motivating and training Nordstrom New Hires and the existing team on products, processes, and our standard of customer service.

Workflow Management: You manage time and tasks, and communicate progress, vital skills for executing client events, compiling shop reports, and tracking customer repairs.

Dives Deep: You check your own work, ask questions, and verify facts, which will be crucial when investigating inventory discrepancies, processing payments accurately, and managing stock.

Delivers Results: You meet deadlines with quality and flag blockers, ensuring shipments are processed promptly on the day they are received and packaging standards are maintained.

Challenges & Commits:



You speak up respectfully and support final decisions, helping to implement new processes and continually look for opportunities for improvement in shop operations.

Embraces Change: You adapt quickly and seek clarity in ambiguity to thrive in a fast-paced retail and omni-channel environment.

Reflects & Learns: You welcome feedback and learn from mistakes, especially as you undergo onboarding to master specialized in-store experiences like engraving and permanent jewelry welding.

Functional/Technical Expertise: You apply tools accurately and build foundational knowledge, directly applying to Nordstrom company guidelines, client book data capture, and payment processing.

Applies Knowledge with Impact: You adapt learning to improve work and connect effort to results, ensuring your clienteling and brand ambassador efforts directly translate to achieving store targets.

Stays Current: You seek out learning and embrace new tools, maintaining our standard of exceptional customer service and staying ahead of product knowledge to better guide and advise clients. To be successful at Monica Vinader, it helps if you... Embrace learning, teaching, and personal growth Stay resilient, adaptable, and self-motivated in a creative environment Travel Requirements This role is based in two San Diego Nordstrom locations and is in store full-time.

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service.

Customer Obsessed

We put our customers at the centre of every decision and deliver thoughtful, personal experiences.

Caring

We act with respect and empathy for people, communities, and the planet.

Commercial

We make smart, data-led decisions that create long-term value for the business and our customers. Our jewellery is for everyone and so is our community. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve. #

📌 Sales Lead - Holt Renfrew US Wholesale · Holt Renfrew Calgary
🏢 Monica Vinader
📍 Calgary