About Us Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do -- delivering exceptional value for our members and creating an environment where our people thrive. Support the people behind it.

At Southern Cross Pet

Insurance, we're passionate about helping Kiwi pet parents protect the lives of their beloved cats and dogs. Every day, we support customers through the unexpected, from playful pups with boundless energy to curious cats with a talent for finding trouble. We're looking for a Sales & Service Administrator to join our Pet Insurance team and help deliver the outstanding service our customers depend on.

This is a fixed-term, parental leave cover role starting November 2026 through January 2028. Process administration tasks accurately and efficiently while meeting service and quality standards. Manage customer enquiries through email and phone channels.

Take ownership of customer queries and follow through to resolution. Support policy administration, payment processing and customer account maintenance activities. Apply policies, procedures and business rules accurately and consistently.

Identify and elevate potential risks, anomalies or suspicious activity appropriately. Work collaboratively with colleagues across Sales, Service and other business areas. Maintain accurate customer records and documentation.

Help ensure compliance,



privacy and customer outcome standards are consistently met. You're someone who enjoys bringing order to complexity and takes pride in delivering high-quality work. You're organised, dependable and customer-focused.

Previous administration experience, preferably in insurance, financial services or another regulated environment. Strong customer service skills and a customer-first mindset. Confidence learning and applying policies, processes and systems.

Experience using Microsoft Office applications and data entry systems. A continuous improvement mindset and willingness to adapt to change.

Why Southern Cross Pet

Insurance? We celebrate success, help each other through challenges and believe outstanding customer outcomes start with great employee experiences. You will join a team that works hard, supports one another and understands that sometimes a dog photo can be exactly what a busy day needs. We know our people are our greatest asset, which is why we invest in wellbeing, flexibility and development.

Southern

Cross health insurance for you and your immediate whānau Life insurance cover Discounts on pet and travel insurance Enhanced parental leave benefits Financial wellbeing support One paid volunteer day each year Ongoing learning and development opportunities We are proud to have taken the Pride Pledge, reflecting our commitment to inclusion and belonging. We also facilitate an active, employee‑led Diversity, Equity and Inclusion Forum, which includes our Rainbow Network, Māori Network, Pasifika Collective, and Neurodiversity and Whānau Support networks. #

📌 Sales & Service Administrator - Southern Cross Pet Insurance (Canada)
🏢 Southern Cross Health Insurance
📍 Canada