Sales & Service Customer Service Representative (Ontario)

Sales & Service Customer Service Representative (Ontario)

03 Oct
|
Sandvik
|
Ontario

03 Oct

Sandvik

Ontario

Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements. The Parts and Services Sales Representative is responsible for promoting and selling the organization’s products and services within an assigned geographic area, product range, or list of customer accounts to achieve significant sales targets.

Are you driven with a passion for sales? Manage sales of products and services to small and medium sized customers within an assigned geographical territory. Perform gap analysis on existing fleet to identify sales opportunities.

Retain and grow business with existing customers and generate sales from new customers. To anticipate and understand customer needs and match them with our product offering to maximize customer value and sales profit. Pursue sales leads; visit existing and new customers who may be of strategic importance to the organization; assess customer needs and suggest appropriate products and services; respond to more complex customer enquiries; negotiate prices and delivery times within limits of authority and conclude sales orders to meet revenue targets.

To collect and communicate relevant business and market intelligence to product and sales management by using the applicable systems. Establish annual, quarterly, monthly, or weekly sales plans and prioritize and schedule own activities so these targets are met. Predictive parts forecasting through analysing customer mobile equipment maintenance strategy and planning to ensure parts availability meets customer demand and expectation.





Liases between customer and Sandvik on aftermarket issues to ensure all issues are settled in a timely manner.

Environmental

Health and Safety ~ Technical Degree (or two-year College Diploma) ~4 or more years of technical knowledge in heavy equipment/mining industry, sales experience is preferable. ~ Previous knowledge or experience with Sandvik products would be considered an asset ~ Strong analytical/data analysis skills ~ Customer Relationship Management (CRM) Software experience would be an asset ~ Local and domestic travel up to 50% The opportunity to make an impact on our business performance. Ongoing development and training. An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday! We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

We are an equal chance employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions. We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process.

📌 Sales & Service Customer Service Representative (Ontario)
🏢 Sandvik
📍 Ontario

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