About the Organization Novuskin is a premier membership-based med spa offering advanced aesthetic laser, injectables, skin, and body treatments. With a foundation built on results, education, and luxury, our team of expert Medical Providers, Aestheticians, Beauty Consultants, and Laser Technicians delivers exceptional client outcomes. We foster a supportive, high-performance environment that promotes career growth and client-first care.

Full time/Part-Time Full-Time Pay Rate $75,000 to $90,000 + performance-based bonus/incentive Novuskin Medspa is looking for a high-energy, results-driven Call Center Sales Team Lead to lead our call center sales team and help drive significant growth in appointments, treatment sales, and revenue. This is not a traditional call center supervisor position. We are looking for someone who understands sales psychology, lead conversion, closing, follow-up, objection handling, and accountability in the aesthetics industry .

You should be someone who can look at a sales dashboard, identify exactly where the team is losing opportunities, and take action to fix it.

Our Call Center Sales Team

Lead will be responsible for driving numbers, coaching salespeople, improving conversion rates, and helping turn marketing leads into booked appointments and paying patients.

The Call Center Sales Team

Lead will lead, coach, and motivate our call center representatives while maintaining a strong personal focus on sales production and revenue generation . Lead the team from the front and set the standard for sales performance.



Monitor daily sales activity and immediately address performance gaps.

Teach effective objection handling and closing techniques. Help representatives sell the value and results of treatments , rather than simply discussing price. Assist with closing difficult or high-value opportunities.

Conduct daily sales huddles and performance reviews. Work with management and marketing to maximize the return on every lead. Identify trends in lead quality, sales performance, and customer objections.

SALES KPIs & PERFORMANCE EXPECTATIONS The successful candidate will be responsible for driving measurable performance across the call center. Percentage of leads properly worked through the sales cycle Appointment Performance Revenue & Sales Revenue generated from call center leads Monthly and quarterly sales goals Individual Representative Performance Sales goal attainment The Team Lead will be expected to know these numbers every day-not just at the end of the month. SALES LEADERSHIP We want a leader who understands that activity creates opportunity, but skill creates sales.

You will be responsible for coaching representatives on:



Building rapport quickly Following up with leads who don't immediately book You should be comfortable role-playing sales calls, reviewing recordings, correcting sales techniques, and demonstrating the right way to close.

The Team

Lead will participate in daily sales management, including: Morning sales huddles Daily sales goals Lead distribution and follow-up monitoring Individual coaching Midday performance checks Immediate coaching for underperforming representatives We believe in real-time accountability , not waiting until the end of the month to discover that sales numbers are off track. 3+ years of proven sales experience. ~ Previous experience leading or supervising a sales team. ~ Demonstrated history of meeting or exceeding sales goals. ~ Comfortable managing sales KPIs and performance dashboards. ~ Strong CRM and computer skills. ~ Ability to work in a fast-paced, performance-driven environment. Medical aesthetics Cosmetic sales Membership sales High-ticket sales Call center sales Industry experience is a plus, but proven sales ability is more important. You genuinely love sales .

You aren't afraid to make or take sales calls. You can turn a struggling sales team into a high-performing sales team. Competitive base compensation + performance-based bonus/incentive opportunities. Top performers will have the opportunity to earn additional compensation based on team sales performance, KPI achievement, and revenue growth.

Novuskin is a growing medical aesthetics and wellness company with an extensive range of high-demand aesthetic and wellness services. #

📌 Sales Team Lead - Remote (Moncton)
🏢 Appone
📍 Moncton