Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.

Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities.

Sales Trainer Location: Toronto Office (Eglinton East or The Well, DT Toronto)- 100% on site Reports to: Training Team Leader Contract: Regular, Full-time Travel Requirements: About Us TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Progressive work environment- If you have skills to prove we have all ladders for you to grow Versatile - We believe in results Innovative - All ideas matter Inclusive - Everyone is Included and everyone wins. We are seeking a proactive Sales Trainer with a robust interest in AI-enabled advertising and a commitment to instructional excellence. The successful applicant will exhibit strong commercial acumen while managing intricate workflows in a fast-paced setting.

This role involves leading the design and implementation of training for our AI platform, focusing on transforming technical expertise into persuasive sales storytelling for our B2B partners.



Collaborate with the Training Manager to design and execute curricula for various product offerings, ensuring alignment with specific needs and evolving feature releases. Integrate industry-leading techniques to boost overall commercial results and business yields.

Serve as a technical authority for AI-powered marketing solutions, dedicating 80% of efforts to instruction and 20% to operational support, facilitating platform adoption that drives partner success. Partner with Sales Analysts to evaluate and report on educational impact, providing data-driven insights to leadership teams and external stakeholders. Engage in at least one weekly collaborative sales call to demonstrate real-world application.

Communicate developmental progress and strategic observations during the weekly market business reviews. Minimum of one year experience in instructional delivery within a sales-centric organization, encompassing both inbound and outbound operations. Comprehensive understanding of advertising solutions and artificial intelligence product landscapes.

Superior command of English, with the ability to communicate fluently and idiomatically in both written and verbal forms. Advanced public speaking capabilities and presentation proficiency. Previous background operating within a highly structured commercial sales framework is preferred.

Aptitude for project management and organizational coordination is an asset.



Full-time onsite in Downtown Toronto Base pay - $51,000 CAD per year On-Site Premium: Sales bonus accelerators (overachievement multipliers) Work from Office Premium Public recognition (Townhalls, Sales Days) Medical and Dental insurance benefits inclusive to the immediate family Employee Family Assistance Programs Exposure to cutting-edge AI advertising solutions Specific sales training Schedule Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM. Full-time onsite presence required (5 days weekly).

Location

Candidates are advised to be within travel distance from our primary locations: Diversity, Equity & Inclusion We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is a global digital business services company. With nearly 490,000 passionate people present in nearly 100 countries and speaking more than 300 languages and dialects, we have the knowledge and resources to deliver outstanding experiences anywhere.

📌 Sales Trainer I - AI Platform (Toronto)
🏢 TP Canada
📍 Toronto