Application/Production Support Engineer (Salesforce)

Toronto - 4 days a week on site not negotiable

F2F interview required

Role Overview

Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.

Key Responsibilities

Provide L2/L3 production support for front‑office users across global platforms

Manage incident, problem, and change (ITIL) processes

Coordinate releases, bug fixes, and enhancements with internal teams and vendors

Improve system reliability through monitoring and automation (DevOps/CI-CD)

Perform capacity planning and disaster recovery coordination

Maintain documentation, runbooks, and knowledge sharing

Partner with business, technology, and compliance teams

Participate in on-call / weekend release rotation

Experience Required

7 to 12 years of experience in Application/Production Support

Prior experience in Capital Markets / Investment Banking platforms strongly preferred





Key Skills (Focused)

Primary Skills (Must Have)

Production Support (L2/L3) in enterprise applications

Scripting / Automation: Python (or similar)

Systems & Databases: Linux/Windows + SQL

ITIL Processes: Incident, Problem, Change Management

Monitoring & Stability mindset (proactive support, root cause analysis)

Secondary Skills (Good to Have)

Monitoring Tools: Geneos, AppDynamics, Dynatrace

Scheduling Tools: Control-M / Autosys

DevOps / CI-CD: Jenkins, GitHub, Ansible

Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes

Knowledge of Salesforce / Capital Markets platforms

Profile Summary

Strong analytical, communication, and stakeholder management skills

Ability to operate in a fast-paced, high-pressure trading workplace

Proactive, detail-oriented, and automation-focused mindset

Education

Bachelor’s degree in Computer Science or equivalent

📌 Salesforce Administrator (Toronto)
🏢 Ardent Softsol
📍 Toronto