Seeking an experienced Salesforce Business Analyst with strong CRM, Salesforce Financial Services Cloud (FSC), and Agile delivery experience. The candidate will work with business stakeholders, product owners, and technology teams to analyze business needs, define requirements, optimize Salesforce solutions, and support CRM transformation initiatives.

8+ years of IT experience with strong Business Analysis experience.

5+ years of experience working with Salesforce platform in enterprise environments.

Strong understanding of Salesforce CRM capabilities, including:

- Sales Cloud
- Service Cloud
- Financial Services Cloud (FSC)

Experience gathering requirements, creating user stories, acceptance criteria, and functional documentation.



Experience working in Agile/Scrum delivery environments.

Strong understanding of Salesforce data model, configuration, workflows, and platform capabilities.

Experience supporting Salesforce implementations, enhancements, and CRM transformation programs.

Ability to work with cross-functional business and technology teams.

Robust communication, stakeholder management, and analytical skills.

Salesforce certifications such as Salesforce Administrator, Business Analyst, or related certifications are preferred.

📌 Salesforce Business Analyst – Financial Services Cloud (FSC) (Toronto)
🏢 Quantum World Technologies
📍 Toronto