About Quilt Software Ever wondered how your favorite local shops compete with the big guys? We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.

If you get a kick out of supporting local businesses, love outstanding software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving! Our Salesforce platform runs the revenue engine across multiple business units, and the roadmap is growing faster than the team can currently absorb.

We are looking for a Salesforce Administrator who is equally at home in Sales Cloud and Service Cloud. This is a delivery role with a real support component: most of your week is sprint work, and the rest is keeping the platform and its users moving. You will join the GTM Systems team, report to the Salesforce Team Lead, and partner closely with our Business Analyst, Sales Operations, Customer Success, and Support stakeholders.

Delivery & Configuration Build assigned work from business requirements documents within the sprint, including Flows, validation rules, page layouts, permission sets, record types, reports and dashboards, data loads, and field cleanup. cases, queues, Omni-Channel routing, entitlements, and knowledge on the Service Cloud side.

Own the full change cycle for your work: sandbox configuration, regression testing,



production verification after release, and a rollback plan before you deploy. Participate in requirements sessions and sprint planning, and question a requirement before building it. Share the inbound support queue with the team, resolve what reaches you, and provide full coverage in the support slack channel.

Identify and resolve configuration issues, data quality gaps, and system inconsistencies with urgency, and judge what to fix now versus what belongs in a sprint. Follow platform best practice on naming, field creation, automation, and object limits. Flag technical debt rather than adding to it.

Maintain and troubleshoot the third party tools that sit on top of Salesforce, including telephony, marketing automation, quoting, and commissions platforms. Write the technical design document for every item you build, and keep standard operating procedures, the data dictionary, and release notes current. Create clear, practical documentation and training materials so teams can self-serve and adopt changes quickly. 3+ years of hands-on Salesforce administration in a single org of meaningful complexity, not a portfolio of small builds.



~ Strength across Sales Cloud and Service Cloud.

Real depth in one and solid working knowledge of the other, with the appetite to close the gap quickly. Automation judgement, not just Flow building. More importantly, you understand the Salesforce order of execution, you can recognize and prevent recursion in layered automation, and you evaluate the impact of a change before you make it rather than after.

The ability to manage your own load: you plan your sprint, you know what is at risk, and you raise it in time to reprioritize. ~ A track record of writing your own documentation, including technical design documents, standard operating procedures, and process notes. ~ Salesforce Certified Administrator required; Advanced Administrator, Platform App Builder, or Sales Cloud or Service Cloud Consultant preferred. ~ Excellent communication with technical and non-technical audiences, and the judgement to raise a workload or scope issue early. ~ Within your first month you are working the support queue independently and delivering your first sprint items end to end, documentation included. By your third month you are releasing without senior oversight and own at least one connected system, including its monitoring and troubleshooting. Comprehensive benefits package including medical, dental, and vision coverage. ~Paid Parental Leave ~ Compensation: $75k - $85k Base + Bonus Location: Remote, Based in the United States We are unable to sponsor or take over sponsorship of an employment Visa at this time #

📌 Salesforce Platform Administrator (Ottawa)
🏢 Quilt
📍 Ottawa