Lead the transformation of our client's legacy Caterease system to a up-to-date Salesforce CRM platform. As a Salesforce Program Manager, you'll guide a team through a multi-phase migration that delivers operational efficiency, enhanced user experience, and streamlined event management processes.

At EPAM, you'll work on cutting-edge technologies, solve complex challenges, and shape the future of digital innovation. With access to continuous learning, mentorship, and global projects, your expertise will drive meaningful change.

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Responsibilities

- Lead end-to-end program management of Salesforce CRM migration from legacy Caterease system to a modern Sales and Marketing Cloud platform
- Manage team through MVP delivery focusing on necessary parity with existing functionality
- Coordinate multi-phase implementation including Sales Cloud MVP, successive feature releases, and managed services transition
- Oversee integration planning for ROME system and tokenized credit card solutions to streamline event closing processes
- Ensure seamless contract lifecycle management implementation using DocuSign integration with Salesforce




- Drive continuous improvement initiatives while supporting and enhancing the platform through successive phases
- Own the room from a client perspective, leading strategic discussions and maintaining executive-level stakeholder confidence

Requirements

- Proven experience as Salesforce Program Manager leading teams of 6+ professionals on complex CRM implementations
- Strong background in legacy system migrations to Salesforce with focus on Salesforce Sales and Marketing Cloud platforms
- Experience managing multi-phase program delivery from MVP through managed services transition
- Deep understanding of Salesforce out-of-the-box features, AppExchange solutions, and custom development approaches
- Demonstrated ability to coordinate integrations with third-party systems and contract management tools
- Strong program management skills with experience in agile delivery methodologies
- Excellent stakeholder management abilities with focus on user experience improvement and operational efficiency

📌 Salesforce Program Manager - Legacy CRM Migration (Canada)
🏢 EPAM Systems
📍 Canada