Salesforce Program Manager – Legacy CRM Migration

Location: Canada – Remote/Versatile

Role: Salesforce Program Manager

Focus: Legacy CRM Migration | Salesforce Sales Cloud | Marketing Cloud | Program Management

Position Overview

We are seeking an experienced Salesforce Program Manager to lead a large-scale transformation from the client's legacy Caterease CRM system to Salesforce . The ideal candidate will have strong experience managing complex Salesforce implementations, leading cross-functional teams, coordinating integrations, and driving multi-phase delivery from MVP through subsequent releases and managed services .

This role requires a strong client-facing leader who can manage executive stakeholders, drive strategic discussions, and ensure successful delivery while improving operational efficiency and user experience.

Key Responsibilities

- Lead end-to-end program management for the migration from the legacy Caterease system to Salesforce.
- Manage a team of 6+ professionals across the program lifecycle.
- Lead the Salesforce Sales Cloud MVP , ensuring required functionality achieves parity with the existing system.
- Manage successive feature releases and transition the platform into managed services/support .
- Coordinate integration planning with ROME and tokenized credit card solutions to improve event closing processes.
- Oversee contract lifecycle management using Salesforce and DocuSign integration .
- Coordinate third-party integrations, technical teams, business stakeholders, and vendors.
- Drive continuous improvement across Salesforce capabilities, business processes, and user experience.




- Manage program risks, dependencies, timelines, resources, and delivery milestones.
- Lead client-facing meetings and strategic discussions while maintaining strong relationships with executive-level stakeholders.
- Ensure alignment between business requirements, Salesforce capabilities, and overall program objectives.

Required Qualifications

- Proven experience as a Salesforce Program Manager leading complex CRM implementations.
- Experience managing teams of 6+ professionals .
- Strong experience with legacy CRM/system migrations to Salesforce .
- Hands-on understanding of Salesforce Sales Cloud and Marketing Cloud .
- Experience managing multi-phase programs , from MVP through subsequent releases and managed services transition.
- Strong understanding of Salesforce out-of-the-box capabilities, AppExchange solutions, and custom development .
- Experience coordinating third-party integrations and managing contracts.
- Strong knowledge of Agile program/project delivery methodologies .
- Excellent stakeholder and executive-level communication skills.
- Strong ability to manage multiple workstreams, dependencies, risks, and priorities.
- Demonstrated ability to improve user experience, operational efficiency, and business processes through CRM transformation.

Preferred Experience

- Experience with DocuSign and Salesforce integrations .
- Experience with payment/tokenization solutions.
- Experience with event-management or hospitality-related CRM processes.
- Experience transitioning Salesforce programs into managed services/support models .
- Strong client-facing consulting experience.

📌 Salesforce Program Manager - Legacy CRM Migration (Canada)
🏢 Digitive
📍 Canada