At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities. As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state‑of‑the‑art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

You are a dynamic sales professional who combines your ability to foster meaningful partnerships with your enthusiasm for technology. create current offerings and services and continue to drive new levels of efficiency within our Enterprise customer base.

As Public Sector

Support, you will have the opportunity to partner with some of our largest and most diversified Public Sector and strategic customers, with the intention of transitioning into an account manager role within a year. In this role you will be responsible for helping to support our most profitable and complex customers, partnering directly with our Public Sector Account Manager team. The PSS role is an integral role within our customer support and growth model, as your focus on white‑glove service activities will improve customer retention and satisfaction,



and your exposure to the sales process will train you effectively to manage an Enterprise customer account base.

In the PSS role you will focus initially on supportive activities to help maintain and grow our existing relationships with our Enterprise customers, eventually transitioning to diversifying business and growing wallet share as an account owner. As a result, you will be able to directly impact business outcomes, increase customer satisfaction, and prepare for your own career growth. Work as a core supportive partner for our Public Sector customers along with our Public Sector Account Manager and Account Executive teams.

Assisting with researching and fulfilling quote requests, providing reporting, helping manage a customer’s annuity business, providing post sales support Stay knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer. Build robust relationships with sales reps, vendors, customers, and other co‑workers. Work effectively with other departments to collaborate and focus on creating the best possible customer experience.

Work closely with the Customer Success Team and Account Management Team to effectively manage and maintain our customers annuity business. Work with Softchoice’s partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers’ needs. Assist, when required, with project‑based activities such as forecasting equipment, arranging specialized delivery,



and maintaining documentation tracking customer project progress.

As a team, collaboratively work together to decrease escalations and reduce customer risk. Perform complex contract management. Consult with dedicated clients and assist in overcoming business problems they face by utilizing our resources and pre‑sales teams.

Can effectively facilitate interaction between customers and vendors/manufacturers. 2+ years of customer service experience. A high level of commitment to exceptional customer service and relationshipbuilding Proficiency in MS Office tools – Outlook, Word, Excel, PowerPoint Experience in using Enterprise grade reporting tools, such as Oracle/ BI an asset.

Proficiency in Salesforce an asset The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other Flexibility: Plan your workdays in a way that suits you best Inclusion &

Equal opportunity employment: We are an equal opportunity employer committed to diversity, inclusion & belonging . People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

We are ready to help: With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same. Before you start with us, we will conduct a criminal record check, verify your education, and check your references. When you join Softchoice, we will onboard you remotely.

📌 Salesperson - remote (Toronto)
🏢 Softchoice
📍 Toronto