Reporting to the Senior Director, SAP Presales and Alliance, the SAP Customer Solution Director is part of the SAP practice and serves as the functional design authority for clients and delivery teams. The role maintains solution continuity from the earliest pursuit and presales discussions through delivery, user acceptance testing, go-live and support, helping ensure that the solution sold remains consistent with the solution designed and delivered. Working at the intersection of business development, presales and delivery, you translate complex business challenges into an SAP solution that can be built, estimated and aligned with the client’s industry.

You own process design and the industry response, while technical architecture remains with the Solution Architect or Enterprise Architect and execution, staffing and margin remain with project management and delivery leadership. Your influence, judgement and deep SAP S/4HANA knowledge contribute directly to client satisfaction and sales growth. Lead functional solutioning for pursuits, requests for proposal and oral presentations by translating client business problems into an SAP solution that Talan can estimate and deliver.

Advise decision-makers and, when appropriate, recommend a no-bid decision when industry fit or client readiness does not support a responsible proposal. Support joint pursuits, industry positioning and engagement with SAP account teams and ecosystem partners.

Design leadership and risk management: Serve as an escalation point when scope, industry fit or process design is at risk, and support the rationale for required changes. Validate the delivered design against the original value case through user acceptance testing, go-live and stabilization. Advise the team on organizational impacts arising from process design in partnership with the change management lead.

Advance the industry intellectual property roadmap,



including process models, configuration accelerators, demo scenarios and client references. Feed delivery lessons into leads, packaged offerings, accelerators and the process content used by AI-enabled delivery tools.

Experience : Nine (9) to twelve (12) years of relevant SAP experience in functional, solution design or process architecture roles.

SAP delivery record : Participation in at least four full-cycle SAP implementations, including at least two as a functional lead or solution owner. Deep experience in the industry named in the posting and command of its associated end-to-end processes. SAP S/4HANA : At least three (3) years of experience with current S/4HANA releases in public or private cloud, including demonstrated fit-to-standard practice.

Bachelor’s degree in Business, Engineering, Supply Chain, Information Technology or a related field.

Conditions : Ability to travel to client sites in Canada and the United-States; travel may represent 30% to 50% of working time during pursuit and design phases.

Communication : Good oral and written communication skills, in French and English, to communicate with clients located across North America.

Experience in the specific industry vertical aligned to the role, with a strong understanding of end-to-end business processes and industry-specific SAP solutions. Plant maintenance, asset management, MRO, and warehouse for asset-intensive operations Royalties, offtake agreements, and shipment reconciliation Integration boundaries with mine planning,



fleet management, and metallurgical accounting systems Oil and Gas : Hydrocarbon product management, including quantity conversion and inventory valuation Demand planning and S&OP; Trade promotion planning, execution, settlement, deductions, and claims Revenue growth management and pricing and rebate structures Customer Activity Repository and demand data foundation DSD, batch traceability, quality management, and recall readiness Retailer EDI, GS1 standards, and allocation under constrained supply Industrial Manufacturing : Engineer-to-order and configure-to-order flows, including variant configuration Production planning and detailed scheduling, and MRP in S/4HANA Quality management and non-conformance handling Service parts, warranty, and installed base Project systems on capital work and long-cycle manufacturing Health and well-being insurance from your first day

• Versatile hybrid work

• Public transit and cell phone allowance

• Talan offers competitive salaries and equal opportunities for all. Talan is committed to employment equity. Talan is an international group that supports its clients in their end-to-end Data &

• AI transformation by combining management consulting with technological expertise. With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact. 2,500 Data &

• AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory. In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently. #

📌 SAP Customer Solution Director (Montreal)
🏢 Talan
📍 Montreal