Description POSITION SUMMARY: The Scheduling and Staff Services Assistant is part of the People Team is responsible for providing proactive, best-in-class customer service to our event staff and managers.

Key responsibilities include scheduling part-time staff for events and timesheet processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as required) - Enter and complete all payroll requirements and process timesheets - Assist with administrative functions including monitoring and responding to staff phone calls, emails, and data entry while maintaining detailed records of all call communication - Administer late requests, schedule and/or deployment changes, time-off requests, leaves of absence, and availability changes, etc. while maintaining appropriate staffing requirements - Provide one-stop scheduling services for an assigned client group; from collecting availability, scheduling events in accordance with the Collective Agreement and/or departmental scheduling guidelines to developing staff deployment plans for all events - Monitor staffing levels by classification to ensure adequate staffing levels are maintained and that all staff have submitted up to date availability - Liaise with Event/Department Managers to confirm staffing deployment requirements - Provide People department and Managers with unexcused, late and sick employee information,



and other statistical information as required - Maintain a step-by-step procedure manual for all responsibilities and tasks performed in this roleli> - Update event staff message boards and assist as required with other staff services duties and projects REQUIRED EXPERIENCE AND QUALIFICATIONS:

- Some post-secondary education is an asset - 1 years experience scheduling part-time unionized employees is preferred - Previous experience working in an administrative capacity or office setting - Experience with databases, preferably with an online scheduling or payroll system - Demonstrated ability to work as a team player with a high level customer service focus, responding to all customers with a qualified and “can do” approach - Knowledge of payroll systems and timesheet processing an asset - Ability to work in a fast-paced, time-sensitive environment with the ability to multi-task - Working knowledge of MS Office programs; quick to learn new programs - Exceptional organizational and time management skills to meet tight deadlines - Excellent written and verbal communication skills, with a strong commitment to communicate professionally and positively with staff and fans - Ability to work independently - Must be detail-oriented - Flexible to work shifts during daytime office hours, Monday-Sunday, based on the Rogers Arena event schedule This position will remain open until filled.

📌 Scheduling & Staff Services Assistant (Vancouver)
🏢 Vancouver Canucks
📍 Vancouver