Description POSITION SUMMARY: The Scheduling and Staff Services Assistant is part of the People Team is responsible for providing proactive, best-in-class customer service to our event staff and managers.

Key responsibilities include scheduling part-time staff for events and timesheet processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as required) ~ Enter and complete all payroll requirements and process timesheets ~ Assist with administrative functions including monitoring and responding to staff phone calls, emails, and data entry while maintaining detailed records of all call communication ~ Administer late requests, schedule and/or deployment changes, time-off requests, leaves of absence, and availability changes, etc. while maintaining appropriate staffing requirements ~ Provide one-stop scheduling services for an assigned client group; from collecting availability, scheduling events in accordance with the Collective Agreement and/or departmental scheduling guidelines to developing staff deployment plans for all events ~ Monitor staffing levels by classification to ensure adequate staffing levels are maintained and that all staff have submitted up to date availability ~ Liaise with Event/Department Managers to confirm staffing deployment requirements ~ Provide People department and Managers with unexcused, late and sick employee information,



and other statistical information as required ~ Maintain a step-by-step procedure manual for all responsibilities and tasks performed in this roleli ~ ~ Update event staff message boards and assist as required with other staff services duties and projects REQUIRED EXPERIENCE AND QUALIFICATIONS: ~ Some post-secondary education is an asset ~1 years experience scheduling part-time unionized employees is preferred ~ Previous experience working in an administrative capacity or office setting ~ Experience with databases, preferably with an online scheduling or payroll system ~ Demonstrated ability to work as a team player with a high level customer service focus, responding to all customers with a professional and “can do” approach ~ Knowledge of payroll systems and timesheet processing an asset ~ Ability to work in a fast-paced, time-sensitive environment with the ability to multi-task ~ Working knowledge of MS Office programs; quick to learn new programs ~ Exceptional organizational and time management skills to meet tight deadlines ~ Excellent written and verbal communication skills, with a solid commitment to communicate professionally and positively with staff and fans ~ Ability to work independently ~ Must be detail-oriented ~ Flexible to work shifts during daytime office hours, Monday-Sunday, based on the Rogers Arena event schedule This position will remain open until filled.

📌 Scheduling & Staff Services Assistant (Vancouver)
🏢 Vancouver Canucks
📍 Vancouver