Burton is looking for individuals who are champions of platinum customer experience to join the eCommerce Customer Service team as Burton Basecamp Guides (a.k.a. customer service representatives).

The Burton

Guides are a key component in supporting riders and outdoor enthusiasts of all ages, ability levels and backgrounds. Are you passionate about the outdoor community and the gear required to get out there? Then you’ll feel right at home on our team of fun-seekers and shredders!

This is a full-time, seasonal, hourly position. Burton’s fun advantages include discounted season pass (your choice), paid company ride days, generous product discounts, free demo equipment, free lessons, special company events, generous pro deals throughout the outdoor sports industry (ride, ski, mountain bike, camp, hike and more). Your beanies, hats, and flannels are welcome (not required) in our casual office environment.

Burton’s benefits package includes health insurance (medical, dental and vision), profit sharing, life insurance (company paid), flex spending, short- and long-term disability insurance (company paid), great parental benefits, 401k plan with company match, HSA with company contribution, fitness reimbursement and paid-time-off. Support customers by driving a platinum customer experience via phone, chat and email contacts about product, order,



and warranty questions Advocate for the customer experience by suggesting customer experience improvements Establish qualified one-on-one relationships with rad customers Guide and educate customers about the Burton, Analog, and Anon product lines Help customers identify the right gear to support their adventures Meet productivity and quality levels in support of best-in-the-industry customer service experiences Work alongside the Burton E-Commerce and Flagship Store teams to share knowledge, training, and customer feedback Connect and collaborate with Internal Teams to share knowledge and customer feedback to enhance communication throughout the company Develop yourself professionally through individualized coaching and development Ability to work a flexible shift in a fast-paced environment with constantly changing demands (Note: evenings, holidays and weekends required November through March) Ability to ask questions of and hear answers from customers and teammates alike Strong initiative and adaptability to be able to independently juggle many duties and screens at once, while never losing sight of the customer experience Experience with Order Management programs, Customer Resource Management systems and cloud-based phone systems (Shopify, Navis, New Store, Inntopia, Five9, Avaya, etc.) Be able to work from our Burlington headquarters three or more days a week We will supply all computer equipment necessary to be successful in this role. For work-from-home days, our software platforms require a reliable, high speed internet connection for full functionality.

📌 Seasonal Burton Guide Basecamp Team (Montreal)
🏢 Arcadia Group
📍 Montreal