At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. We are seeking a Security Operations Analyst II to join Bell’s Security Operations team, playing a critical role in protecting and supporting one of Canada’s largest telecommunications networks. This is a Level 3 (L3) security operations role responsible for leading the investigation, analysis, and resolution of complex security incidents, advanced threats, and escalated cybersecurity events across enterprise and customer environments.

The successful candidate will possess strong hands‑on experience with Palo Alto Networks security solutions and Cisco Identity Services Engine (ISE), leveraging these technologies to support threat detection, access control, incident response, and security monitoring activities. Working closely with internal teams and customers, you will provide senior-level technical expertise, drive incident remediation efforts, ensure compliance with contractual security requirements, and contribute to the continuous enhancement of security operations capabilities. This position requires deep knowledge of cybersecurity operations, security technologies, and forensic investigation practices, along with the ability to operate effectively in a rapid‑paced 24/7 environment while serving as a key contributor or lead within the Security Incident Response Team (SIRT).

Manage the daily customer requests for changes to their security infrastructure. Prepare changes for security devices such as firewalls, intrusion detection and prevention systems, identity access management, etc. Participate in new client onboarding projects and services and prepare implementations.





Review and interpret security alerts and provide diagnostics in the management of incidents to support clients. Depending on the nature of the security threat, assess and develop mitigation measures to ensure that appropriate treatment is applied, and customers are informed. Take proactive measures to manage all perimeter security equipment or associated components that may be interrupted or affected due to threats or vulnerabilities.

Configure, install, manage, and maintain security devices and provide general information and recommendations on security best practices. Observe security management best practices. Completion of a University or College program in Computer Science; or 5 years of equivalent industry experience in the information systems field.

Demonstrated experience in the design, implementation, and troubleshooting of security solutions including authentication, authorization, encryption, and audit capabilities as part of an overall system design. Recognized hands‑on experience in the implementation, daily management, and troubleshooting of firewalls from multiple vendors.

Experience in troubleshooting security solutions including authentication capabilities, authorization, and encryption, as well as securing devices access. Good communication, writing, and presentation skills.



Excellent communication skills in French and English (written and spoken). Hands‑on security certifications from major vendors.

Experience working with the following security vendors: Knowledge of offensive and defensive security operational tactics. Knowledge of security information and event management (SIEM). Adequate knowledge of French is required for positions in Quebec.

Job Status: Regular - Full Time For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

For a confidential inquiry, email your recruiter or [email protected] you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

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📌 Security Operation Analyst (Mississauga)
🏢 Bell
📍 Mississauga