As an ISOC Supervisor, you will be responsible for day-to-day supervision, coordination, and ongoing development of client dedicated IREN monitoring operations. This is a working-supervisor position, with the Supervisor performing CCTV monitoring duties during working hours in addition to their supervisory responsibilities. The position will also be responsible for maintaining schedules, supporting employee training and onboarding, monitoring performance, providing initial coaching and corrective feedback, and assisting Operations Centre Manager with the ongoing development of the program.

The position requires a balance of hands-on CCTV monitoring, employee supervision, client service, operational coordination, and program support. Team Supervision ~ Supervise and support the monitoring team during daily operations Training and Development, Hiring Support and Coverage Support training, onboarding, and sit-in sessions for new employees and provide feedback to Operations Centre Manager. Monitor employee performance and provide coaching, feedback, and initial performance management, including verbal warnings when appropriate.

Program

Development and Continuous Improvement Develop, update, and maintain SOPs, training materials, workflows, and operational documentation. Monitor compliance with procedures, client requirements, and service standards. Quality assurance and performance management Identify operational issues, trends,



and opportunities for improvement and communicate them to Operations Centre Manager.

Support incident escalation, reporting, documentation, and resolution in accordance with established procedures. Lead by example through consistent adherence to monitoring procedures and client expectations. Client and Management support Assist Paladin Management with the ongoing development and improvement of the monitoring program.

Minimum 1 year of supervisory or team lead experience, preferably in security, CCTV monitoring, operations, or a related setting.

Experience working in a security operations or monitoring environment is an asset. Ability to train, coach, and provide constructive feedback. Strong computer skills and ability to learn and work with CCTV/video monitoring and related software. Ability to work independently while also collaborating effectively with management, the client, and the monitoring team. Strong documentation and report writing skills.

Paladin Security: We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun!

Paladin

Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity.

Paladin

Security is committed to providing accommodations for people with disabilities through the interview process and while employed. This is a Full-Time position #

📌 Security Operations Centre (SOC) Supervisor (Burnaby)
🏢 Paladin Security
📍 Burnaby