Out of Scope, Permanent, Full Time: Monday – Friday, 8:30 – 4:30 EASTERN Time Location: Ontario Hybrid or remote work may be available to applicants residing in Ontario, Alberta or British Columbia. The successful candidate will be hired based on their current residence in one of these three provinces. Responsible for investigating, evaluating and settling property and liability insurance claims for SGI CANADA (Ontario).

Collects, reviews and analyzes claims information to determine damage and values; interprets applicable acts, regulations and policy coverages; and negotiates claims settlements.

Claims

Investigation and Adjusting Conducts interviews to establish and adjust reserves for claims. Investigates, examines, negotiates and settles complex property, commercial and liability claims. Assigns and provides direction to Independent Adjusters and other service providers on claims when required.

Administers claims payments and settlements. Confirms coverage in accordance with the policy wordings and applicable legislation and regulations. May conduct site visits to determine the scope of the damage or loss.

Prepares files for legal action and represents the interests of the company in legal proceedings and/or other judicial, legal institutional, or regulatory groups or bodies. Ensures required forms and documents are completed and maintains claim records and files in accordance with corporate standards and provincial regulations. Engages appropriate expertise when needed to assess risk and coverage application as per company guidelines.





Responds to inquiries for challenging claims and advances to appropriate company representatives where added authority or input is required. Responds to complex issues arising through claims handling and reaches equitable resolutions.

Customer Experience

Provides updates and information to all stakeholders to promote transparency and efficiency in the claims handling process. Develops and maintains relationships and communication with broker partners to promote trust and confidence in claims processes and procedures. Acquires current information from industry sources and proposes ideas for process improvement and efficiencies.

Supports a culture of leadership and accountability to effectively deliver on strategic and corporate strategies. Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training and developmental opportunities.

Corporate Management

Enables the success of programs and policies that are in alignment with corporate, strategic and divisional strategies. Manages risk in area of authority. Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.

A two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business.



CIP is also an asset 5 – 7 years’ experience in residential, commercial and liability claims handling. Knowledge of Ontario’s property insurance legislation and regulations Knowledge of property insurance policy wording Knowledge of the principles and practice of insurance and techniques related to the settlement of claims Skill in determining actual cash values, depreciation, repair and replacement costs applicable for property claims At SGI, we’re committed to building a workplace where everyone feels seen and heard, and where every individual is respected.

Our commitment to reconciliation includes actively hiring Indigenous people and creating opportunities for diverse talent to thrive. Join us and help shape a workplace where every voice matters and contributes to our shared success. SGI has offered affordable insurance products and great service to our customers since 1945.

SGI has 2 distinct operations — the Saskatchewan Auto Fund and SGI CANADA.

The Auto

Fund is Saskatchewan’s compulsory auto insurance program, operating the driver licensing and vehicle registration system. SGI CANADA is the property and casualty insurance division which offers products in Saskatchewan, British Columbia, Alberta, Manitoba and Ontario through a network independent insurance brokerages. Our culture is one of personal accountability, where all of us are empowered to be leaders.

That’s because diversity, equity and inclusion are foundational to our culture and who we are. Different backgrounds and perspectives make for a vibrant and creative community where innovation flourishes.

📌 Senior Adjuster (Property) (Toronto)
🏢 Saskatchewan Government Insurance
📍 Toronto