At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data.

You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively. Join our Managed Security Services team as a Senior Associate, Workflows and Automation (Sr. ServiceNow Developer), playing a critical role in how we detect, manage, and respond to security incidents on behalf of our clients.

Architect and implement ServiceNow workflows supporting cybersecurity operations, including incident response, detection engineering tracking, alert correlation, and customer interaction models. Lead the design and execution of integrations between ServiceNow and external platforms (e.g., Leverage deep knowledge of Customer Service Management (CSM), IT Service Management (ITSM) and Technology Service Provider Management (TPSM) modules to support cybersecurity use cases across a global managed services practice. Translate cybersecurity and operational requirements into scalable ServiceNow solutions aligned with ISO27001, SOC 2 Type 2, and NIST guidelines.

Collaborate cross-functionally with cyber analysts, engineers, service delivery, and leadership to ensure workflows meet both operational and strategic needs.



Contribute to platform roadmap discussions and automation strategy, helping shape the future of our managed services delivery model. Build dashboards, metrics, and KPIs that reflect cyber operations performance, supporting transparency and continuous improvement for both internal teams and clients.

Maintain platform stability through proper version control, change management, and upgrade planning — ensuring reliability of the systems our teams and clients depend on. A Collaborative Mindset — Genuine enjoyment in working across teams, valuing the perspectives of cyber analysts, engineers, and leadership, and contributing to a supportive team culture.

Strong Communication

Skills — The ability to clearly articulate technical concepts to both technical and non-technical stakeholders, building trust and clarity across all levels. A Growth Mindset — A genuine willingness to learn, stay current with evolving security operations practices, ServiceNow platform updates, and industry frameworks.

Incident Management

Fluency — Solid understanding of incident detection, response, escalation, and correlation, and how these translate into ServiceNow workflow logic.

Technical

Depth — 5+ years of ServiceNow development experience with a focus on CSM, TPSM and ITSM modules; strong scripting skills (JavaScript,



GlideScript, etc.) Adaptability — Experience working effectively in a remote or distributed team environment, staying self-sufficient and proactive regardless of location or team structure. Given our national recruiting approach, ranges may vary for positions in other locations. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes.

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive perks and flexibility programs that will help you thrive in work and life. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity. The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it.

At certain points during our recruiting process, we rely on AI to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada.

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📌 Senior Associate, Workflows and Automation (Sr. ServiceNow Developer) (Toronto)
🏢 PwC Canada
📍 Toronto