Vous êtes aussi unique que votre parcours, votre expérience et votre point de vue. Ici, vous serez encouragé, habilité et défié à être à votre meilleur. Vous travaillerez avec des collègues dynamiques – des experts dans leurs domaines – qui sont désireux de partager leurs connaissances avec vous.

Vos leaders vous inspireront et vous aideront à atteindre votre potentiel et à vous envoler vers de nouveaux horizons. Chaque jour, vous aurez de nouvelles et passionnantes occasions de rendre la vie plus brillante pour nos Clients – qui sont au cœur de tout ce que nous faisons.

Chez Sun Life, nous sommes guidés par notre Raison d'être : aider nos Clients à réaliser la sécurité financière à vie et à vivre une vie plus saine. Nos valeurs façonnent notre façon de travailler : bienveillance, authenticité, audace, inspiration et impact.

Quand vous vous joignez à Sun Life, vous travaillez avec des collègues passionnés et des leaders habilitants qui soutiennent votre croissance et célèbrent vos contributions, afin que vous puissiez faire une différence significative dans la vie de nos Clients.

Découvrez comment vous pouvez faire une différence dans la vie des personnes, des familles et des communautés du monde entier.

Description de poste:

18 Month - Contract Opportunity The Senior Best Practice Consultant, Process & Enablement is responsible for leading and maturing process management and operational knowledge practices for Global People Services. The role establishes practical standards, governance and lifecycle practices for process documentation, internal knowledge, SharePoint and case management tools, while supporting global harmonization and evolving service delivery needs.

The Senior

Consultant provides consultative guidance to leaders and teams and partners with process owners, subject matter experts and technology partners to create sustainable, accessible and well-governed operational content and tools.

What will you do?

Process Management and Global Standards

- Lead the development, implementation and ongoing refinement of process management standards, templates, taxonomy and lifecycle practices for Global People Services
- Provide guidance to process owners and subject matter experts to document, validate and maintain global processes, including appropriate regional or local variations
- Support process harmonization by identifying inconsistencies, dependencies, and opportunities to simplify or standardize operational practices
- Identify opportunities to simplify, harmonize and improve Global People Services processes through process reviews and documentation activities, partnering with process owners and appropriate teams to advance identified opportunities Establish review, approval, version-control and change-control practices that keep process documentation current, usable and sustainable

Operational Knowledge Management

- Lead governance and lifecycle practices for internal operational knowledge, including the Global People Services SharePoint setting and case management knowledge and support content
- Define content standards, ownership expectations, review cadences, metadata and taxonomy to improve consistency, findability and reuse
- Connect documented processes to support knowledge, job aids and learning content so employees can access the information required to perform their work Partner with and provide cross-functional support to the Workday Knowledge Base lead on shared knowledge-management priorities,



standards and lifecycle activities where employee-facing and operational content intersect, while maintaining clear platform ownership

Enabling Tools and Future Capability

- Maintain and translate business and functional requirements for process and operational knowledge tools, including SharePoint, case management tools, and potential future platforms
- Coordinate business participation in enhancements or implementations, including requirements, content migration, testing, validation, training and transition support Recommend practical technology-enabled improvements that strengthen governance, user experience and scalability without designing the role around a specific unconfirmed platform

Governance, Risk and Quality Integration

- Partner with the People Risk and Compliance lead to embed governance, control and records-management requirements into process and knowledge lifecycle practices
- Support risk-based review approaches and ensure appropriate evidence, approvals and ownership are reflected in operational documentation Define and apply quality checks for process documentation and operational knowledge; identify themes and recommend improvements

Training Content and E-Learning Enablement

- Establish and maintain standards and best practices for operational training content, job aids, e-learning modules and other learning resources supporting Global People Services
- Coordinate the development, maintenance and lifecycle review of e-learning modules supporting People Services training, ensuring content remains aligned with current processes, procedures and operational knowledge
- Partner with process owners and subject matter experts to identify training-content requirements and ensure learning materials reflect approved processes and knowledge Support the development and refresh of training content associated with process, system, or service changes

Stakeholder Advisory and Cross-Functional Collaboration

- Provide consultative guidance to Global People Services leaders and teams on process management, operational knowledge, training content, and enabling tools
- Work across Global People Services and enabling partners to align standards, clarify ownership, identify dependencies and support consistent execution Communicate recommendations, risks, trade-offs and decision points to support informed leadership decisions and stakeholder alignment

Qualifications

Education

- Bachelor’s degree in Human Resources, Business Administration, Information Systems or related field, or equivalent experience.

Experience 5-7 years of experience in HR Operations, Shared Services, process management, knowledge management, or related roles.

What do you need to succeed?

- Strong knowledge of HR operations and shared services delivery
- Demonstrated process management, process documentation, and process improvement experience
- Experience with knowledge governance, content lifecycle and repository management
- Strong working knowledge of HR technology, process, case management and knowledge-management tools,



with the ability to identify opportunities to improve how technology supports operational processes and knowledge
- Ability to develop standards, provide consultative guidance, influence stakeholders, and manage competing priorities
- Strong written communication, facilitation, and project management skills
- Experience working across regions or in a global, multicultural environment Analytical and problem-solving capability

Primary Interactions:

- Director, People Operational Excellence·
- Global People Services leaders, process owners and subject matter experts
- People Risk & Compliance and Workday Knowledge Base leads
- HR Digital Solutions, People Projects & Solutions, Payroll and other enabling partners Regional operations and knowledge contributors

Assets

- Experience with process management platforms or AI-assisted documentation
- Experience developing operational training or e-learning content
- Process improvement or knowledge management certification Experience in an operational / production environment

What's in it for you?

- The opportunity to move along a variety of career paths with amazing networking potential
- Flexible Benefits from the day you join to meet the needs of you and your family
- We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
- We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health
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L'étendue du salaire de base s'applique au lieu principal pour lequel l'emploi est affiché. Elle peut varier en fonction du lieu de travail du candidat retenu ou d'autres facteurs. En plus du salaire de base, les employés admissibles de Sun Life participent à divers régimes d'encouragement dont le paiement est discrétionnaire et assujetti au rendement individuel et à celui de l'entreprise. Certains rôles axés sur les ventes comportent des régimes d'encouragement à la vente basés sur les résultats des ventes individuelles ou de groupe.

La diversité et l'inclusion ont toujours été au cœur de nos valeurs chez Sun Life. Une main-d'œuvre diversifiée avec des perspectives variées et des idées créatives profite à nos Clients, aux communautés où nous opérons et à nous tous comme collègues. Nous accueillons les demandes de personnes qualifiées de tous les milieux.

Les personnes handicapées qui ont besoin d'accommodements dans le processus de demande ou celles qui ont besoin d'offres d'emploi dans un format différent peuvent envoyer une demande par courriel à [email protected] .

Nous sommes fiers d'être une organisation hybride qui offre à nos employés le choix et la flexibilité de travailler à la fois au bureau et virtuellement en fonction des besoins de l'entreprise, de nos Clients et de vous.

Nous pouvons utiliser l'intelligence artificielle pour soutenir la recherche de candidats, le filtrage et la planification des entrevues.

Nous remercions tous les candidats d'avoir manifesté de l'intérêt pour ce poste. Seuls les candidats sélectionnés pour une entrevue seront contactés.

Échelle salariale :

85,000/85 000 - 128,000/128 000

Catégorie d'emploi :

Analyse des besoins informatiques - Processus

Fin de l'affichage :

11/10/2026

📌 Senior Best Practice Consultant, Process & Enablement (Waterloo)
🏢 Sun Life
📍 Waterloo