We are hiring for a Senior Business Analyst in our Strategy Enterprise Planning department.

At Servus Credit

Union , we do things differently—because we’re a credit union, not a bank. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities . Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you .

The Senior Business

Analyst (SBA) supports Enterprise Delivery by shaping work before and during delivery. This role translates business needs into explicit requirements, supports discovery, improves scope clarity, and ensures initiatives are sufficiently understood before they move into planning and execution.

The Senior Business

Analyst is critical to improving intake quality, reducing ambiguity, supporting discovery readiness, and ensuring delivery teams are not starting work with unclear scope, weak requirements, unresolved decisions, or incomplete stakeholder alignment. Support early discovery and shaping of enterprise initiatives before formal project initiation. Work with sponsors, portfolio owners, product owners, technology teams, architecture, security, finance, operations, and delivery teams to clarify business needs.

Define problem statements, outcomes, scope boundaries, assumptions, constraints, risks, dependencies, and decision points. Help determine whether an initiative is ready to proceed into planning, requires further discovery, or should be deferred.

Requirements and Analysis Elicit, document,



and validate business, functional, non-functional, operational, reporting, transition, and adoption requirements. Translate business needs into process maps, requirements documentation, decision records, and traceability artifacts. Facilitate workshops, interviews, walkthroughs, and working sessions with business and technology stakeholders.

Support alignment between strategy, portfolio intent, product/platform teams, project delivery, shared services, and operational teams. Identify operational impacts, business readiness needs, training implications, and transition considerations. Partner with Senior PMs and Project Managers to support planning, scope management, change control, testing readiness, implementation planning, and transition-to-operations.

Support backlog refinement, sprint/PDC planning, UAT planning, business readiness, and operational impact assessment where applicable. Support traceability from business outcomes to requirements, delivery scope, testing, implementation, and benefits realization. Business problem statements UAT support materials Business readiness inputs Ability to work across business, technology, product, architecture, security, finance, and operations Understanding of Agile, hybrid, waterfall,



and PDC-style delivery environments Ability to work closely with PMs and product owners without becoming a project administrator Improved quality of discovery and intake artifacts Fewer initiatives entering planning with unclear scope Stronger linkage between business outcomes and delivery scope Improved requirements traceability and decision quality Better readiness for planning, governance, testing, implementation, and transition Bachelor's degree in Business Administration, Commerce, Information Technology, Computer Science, Engineering, or a related discipline.

CBAP, CCBA, PMI-PBA, AAC, or equivalent business analysis certification. Additional training in Agile, Lean, Product Management, Process Improvement, or Change Management is considered an asset. 5–7 years of progressive business analysis experience supporting complex business and technology initiatives. ~ Experience leading requirements elicitation, discovery activities, stakeholder workshops, process analysis, and solution assessment. ~ Experience working within large, cross-functional organizations involving multiple business and technology stakeholders. ~ Demonstrated experience supporting initiatives from discovery through implementation.

Experience working in Agile, hybrid, and traditional project delivery environments.

Experience supporting portfolio, product, platform, digital, data, integration, or transformation initiatives. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as: Competitive compensation including performance-based incentive pay and profit share Flexible work options Meaningful work towards individual and corporate goals

📌 Senior Business Analyst (Calgary)
🏢 Servus Credit Union
📍 Calgary