Salary Range: $59,500 - $91,500 CAD Senior Business Systems Analyst - Guidewire (Billing Center) At CAA Club Group, we are passionate about keeping ourMemberssafe - whether they are on the road, at home, or travelling abroad.With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the setting, seniors' mobility, and consumer protection. Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! Continuous learning through our robust corporate curriculum and education reimbursement program, Incredible rewards, travel incentives, and product and service discounts, Pay-for-performance and best-in-class recognition programs, and Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

We are seeking an experienced Business Systems Analyst to support Guidewire BillingCenter initiatives within the property and casualty insurance domain. The successful candidate will collaborate with business stakeholders, product owners, billing SMEs, developers, QA teams, architects, vendors, and delivery leads to define requirements and support successful delivery across BillingCenter enhancements, integrations, production support, and cloud-related initiatives. Lead requirements gathering, analysis, and documentation for Guidewire BillingCenter initiatives Facilitate workshops, discovery sessions, interviews, and walkthroughs with billing business and technology stakeholders Translate billing business needs into explicit user stories, business requirements, functional specifications, process flows, data mapping documents, and acceptance criteria/use cases Assist QA teams with test scenario review, UAT coordination, defect triage, and business sign-off activities Analyze current-state and future-state processes, identify gaps, assess impacts,



and recommend practical solutions aligned with business objectives.

Work closely with product owners, development teams, QA, architecture, and business SMEs to ensure requirements are understood and delivered as intended.

Support

Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, demos, retrospectives, and release planning activities. Track risks, issues, dependencies, and requirement changes, ensuring timely escalation and clear communication with stakeholders. 8 years of experience as a Business Systems Analyst, with focus on Guidewire-related work for at least 5 years ~ Hands-on experience with Guidewire BillingCenter implementations, enhancements, integrations, or production support ~ Strong understanding of billing operations, including billing plans, invoices, payments, commissions, delinquency, disbursements, refunds, and account servicing ~ Experience creating business requirements, user stories, acceptance criteria, use cases, process maps, data mapping documents, and traceability documentation ~ Experience supporting testing activities, UAT, defect management, and production validation ~ Experience with Guidewire Cloud implementations, cloud migration readiness, archive/purging, or remediation initiatives preferred ~ Knowledge of integrations, APIs, data mapping, payment platforms, document generation, or downstream billing systems preferred ~ Experience preparing executive-level updates, dashboards, delivery summaries, and governance documentation preferred Please note that we may use AI tools to help us through the recruitment process. We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation.

CCG will provide accommodations to job applicants with disabilities throughout the recruitment process.

📌 Senior Business Systems Analyst - Guidewire (Billing Center) (Mississauga)
🏢 Echelon 56
📍 Mississauga