At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again”. For this Senior Clinical Quality and Safety Specialist position, we are looking for a dedicated and experienced clinical qualified (Registered Nurse) with a passion for quality, systemic problem-solving, and a proactive safety culture to join our team.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high-performing teams—join us to make a difference in people’s lives! The ideal candidate will play a critical role in ensuring the highest standards of clinical quality, patient safety, and satisfaction across the Prenuvo ecosystem. In this role, you will be a champion of our “Proactive Care Culture” - viewing incidents and complaints not as individual failures, but as opportunities to identify system vulnerabilities and implement actionable, lasting improvements.

You will leverage your clinical background to balance clinical complaint management with proactive quality improvement (QI) initiatives. Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

Clinical Complaint

Management & Patient Advocacy Process and thoroughly investigate clinically related patient complaints. Gather additional context from patients, clinic staff, and providers as indicated. Coordinate closely with radiology, patient experience, and provider teams during investigations.

Follow up directly with patients to provide clarity and education regarding their medical history, scan results, and the scope of a whole-body MRI, resolving concerns with clinical authority and empathy. Prepare and present complex cases for clinical quality review, offering evidence-based recommendations for resolution and systemic prevention.

Incident





Review & Systems-Level Safety Analysis Review safety reports and compile comprehensive event summaries.

Root Cause

Analysis (RCA): Lead or participate in RCAs or alternative incident review systems, moving past surface-level explanations to identify underlying systems issues and latent vulnerabilities. Translate incident findings into concrete, actionable items and interventions designed to mitigate future risks.

Regulatory Compliance: Ensure all safety tracking and incident resolutions remain fully compliant with regulatory and accreditation standards.

Quality

Improvement (QI) & Safety Culture Drive QI Projects: Partner with multidisciplinary teams to design, implement, and evaluate targeted quality improvement projects aimed at enhancing patient safety, clinical accuracy, and operational efficiency.

Trend Analysis: Monitor safety and quality data trends to proactively recommend preventative interventions before systemic issues arise. Serve as the organizational advocate for a fair, transparent safety culture. Conduct training for clinical and administrative staff to promote psychological safety and transparent incident reporting.

Data Management & Reporting Maintain Quality Records: Keep meticulous, secure records of all quality activities, complaints, and incident investigations to support data-driven decision-making.

Monthly Insights: Prepare monthly quality and safety reports for leadership, highlighting key trends, loop-closure metrics, and strategic opportunities for improvement. Current and valid multi-state licensure as a Registered Nurse (RN). Willingness and ability to become licensed in additional states as needed.

Experience in MRI services, radiology, or oncology is a strong plus.

Quality & Safety Expertise: Minimum of 2 years of dedicated experience in a clinical quality, patient safety, or risk management role.

Safety Culture Alignment:



Deep familiarity with and commitment to proactive care culture principles, systemic risk management, and human factors in healthcare safety. Problem-Solving Mindset: Exceptional analytical skills with a proven track record of turning safety data into actionable clinical workflows. Comfort with (and excitement for) navigating ambiguity, scaling processes, and designing new systems in a fast-growing health-tech environment.

Communication Skills: Outstanding remote communication, interpersonal, and patient education skills. Proficient in video conferencing, Slack, Google Workspace, and email. Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum.

We’re always building foundations that allow us to achieve tomorrow more than we did today. An avenue to make a positive impact on people's lives and their health We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement.

We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.

📌 Senior Clinical Quality and Safety Specialist (RN) (Vancouver)
🏢 Prenuvo
📍 Vancouver