Senior Collection Specialist | Financial Services | Hybrid If you're an experienced collections professional who knows how to handle difficult conversations, investigate complex accounts and negotiate solutions - this is an opportunity to take your skills to the next level. We're looking for a Senior Collection Specialist to take ownership of a portfolio of delinquent, escalated and higher-risk accounts within a financial services environment. You'll have the autonomy to assess situations, determine the best course of action, negotiate resolutions and work with internal and external partners to move accounts forward.

Manage a portfolio of complex, delinquent and higher-risk accounts from initial contact through resolution. Take ownership of escalated accounts and determine the appropriate strategy based on the circumstances. Contact customers to understand their situation and negotiate realistic payment arrangements and resolutions.

Investigate account discrepancies, payment issues and outstanding balances and determine appropriate next steps. Balance customer needs with financial objectives and established company policies. Work closely with internal departments to resolve account issues and remove roadblocks.

Coordinate with external recovery partners, including collection agencies,



repossession providers, bailiffs and legal service providers. Recognize potential financial, operational or compliance risks and escalation when appropriate. Maintain accurate account documentation, notes and supporting records.

Ensure all activities are completed in accordance with company policies, procedures and applicable regulatory requirements. Consistently work toward portfolio and performance objectives while maintaining a high level of professionalism and accuracy. 3+ years of progressive experience in collections, account resolution, credit, lending, banking, customer account management or financial services. ~ Proven experience managing delinquent, escalated, complex or higher-risk accounts. ~ Experience in automotive finance, leasing, consumer finance or lending is highly preferred. ~ Exposure to repossessions, recovery agencies, bailiffs, legal services or third-party recovery processes is a solid asset. ~ Strong computer skills and the ability to learn new systems quickly. ~ Professional and discreet when dealing with confidential financial and customer information. ~ AI may be used to support certain administrative aspects of our recruitment process.

📌 Senior Collections Specialist Medical Service Company (Markham)
🏢 Recruiting In Motion - Eastern Ontario
📍 Markham